UI offers several programs to assist customers financially with their bill. In addition, there are a variety of state programs that may be able to provide you with financial assistance with your utility bill.
 
United Illuminating Assistance Programs

• Forgiveness Program – Residential customers covered by the Winter Protection Program and who heat by electricity may qualify for UI’s Forgiveness Program. If you qualify, we will work with you to develop a monthly budget agreement. If you keep that agreement, we will match your payments to reduce your back balance.
• Matching Payment Plan – This program helps low-income customers maintain year-round service and pay down delinquent balances by company-matched dollars. A payment arrangement plan helps qualified hardship customers pay past due electric bills. Under MaPP, if payments are current, a past due balance can be "forgiven" over time.
• Called to Active Duty? - You may qualify for temporary suspension of collective action and disconnection of your electric service if you are called into active duty in the U.S. military. 

State Assistance Programs

• Info Line – 2-1-1 Infoline is a single source for information about community services, referrals to human services, and crisis intervention. It is accessed toll-free from anywhere in Connecticut by simply dialing 2-1-1. It operates 24 hours a day, 365 days a year. TDD access and multilingual caseworkers are available. For more information, visit www.infoline.org.

• Operation Fuel - Operation Fuel is a private, non-profit Connecticut corporation that provides emergency energy assistance to people within the state of Connecticut who are in financial crisis and who are not eligible for government assistance. Funds are distributed through a volunteer network of nearly 60 fuel banks throughout Connecticut. UI customers can support Operation Fuel by adding an additional $1.00 to their monthly bill payment and UI will match 50% of your tax-deductible contribution. To have $1.00 or more added automatically each month to your bill, call our Customer Service Center at 1-800-7-CALL-UI.

  To make an additional donation, send your donation directly to:
  

  Operation Fuel
  One Regency Drive, Suite 200
  Bloomfield, CT 06002
  (860) 243-2345
  

  Click here to make an online donation
  
  Thank you for your support!

• Connecticut Energy Assistance Program (CEAP) - The federally-funded Connecticut Energy Assistance Program (CEAP) is designed to help low-income households pay their winter heating bills. CEAP is not designed to pay total heating costs. Households must plan to pay a part of the bill themselves. CEAP applications are handled by the local Community Action Agency (CAA).

Community Action Agencies
Community Action Agencies are intake centers for energy assistance applications and assist you with finding financial assistance for your energy bills. For a list of Community Action Agencies in the state, click here.