UI Terms & Conditions

Your use of the United Illuminating website is expressly conditioned on your acceptance of these Terms and Conditions. If you do not accept the Terms and Conditions, do not use this website.

Usage restrictions

The entire contents of this site are copyrighted under United States law. Materials from the www.uinet.com World Wide Web site may not be copied, distributed or transmitted in any way without prior written consent of The United Illuminating Company. Users of the site MAY download one copy of any and all materials on the site for personal, non-commercial use provided that they do not modify or alter the materials in any way, or delete or change any copyright or trademark notice.

All material on this site is provided for lawful purposes only. UI reserves complete title and full intellectual property rights for materials downloaded from the site.

UI reserves the right, in its sole discretion, to change the terms and conditions or an individual's access to this site at any time, or to terminate this site without notice. It is recommended that you read these terms and conditions each time you enter the site.

When you access this site, you acknowledge that you have read and agree to abide by the terms described here and in our Privacy Policy.

UI trademarks

UI and the UI logo are trademarks or service marks of The United Illuminating Company. These or any other UI trademarks or service marks may not be used without the written permission of The United Illuminating Company.

Submissions to www.uinet.com

Any information, including but not limited to remarks, suggestions, ideas, graphics or other submissions, communicated to UI through this site is the exclusive property of UI. UI is entitled to use any information submitted for any purpose without restriction or compensation to the person sending the submission.

The user acknowledges the originality of any submission communicated to UI and accepts responsibility for its accuracy, appropriateness and legality.

No Warranties

YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. THIS SITE, THE INFORMATION AND MATERIALS ON THE SITE, AND THE SOFTWARE MADE AVAILABLE ON THE SITE, ARE PROVIDED "AS IS" WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

Limitation on liability

THE MATERIALS ON THIS WEBSITE MAY CONTAIN INACCURACIES AND TYPOGRAPHICAL ERRORS. UI DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR THE RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THE SITE. YOU ACKNOWLEDGE THAT ANY RELIANCE ON ANY SUCH OPINION, ADVICE, STATEMENT, MEMORANDUM, OR INFORMATION SHALL BE AT YOUR SOLE RISK. UI RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO CORRECT ANY ERRORS OR OMISSIONS IN ANY PORTION OF THE SITE. UI MAY MAKE ANY OTHER CHANGES TO THE SITE, THE MATERIALS AND THE PRODUCTS, PROGRAMS, SERVICES OR PRICES (IF ANY) DESCRIBED IN THE SITE AT ANY TIME WITHOUT NOTICE.

UI IS NOT RESPONSIBLE FOR TECHNICAL, HARDWARE OR SOFTWARE FAILURES OF ANY KIND IN RELATION TO USE OF THIS SITE. WE CANNOT KNOW WHEN PROBLEMS ARISE ON THE INTERNET OR WHEN EQUIPMENT INCOMPATIBILITIES DISTORT MESSAGES. WE ARE NOT RESPONSIBLE FOR INCOMPLETE, DISTORTED OR DELAYED COMPUTER TRANSMISSIONS. UNDER NO CIRCUMSTANCES WILL UI BE LIABLE FOR DAMAGES FOR THE USE OF INFORMATION OR INTERACTIVE FORMS ON THIS SITE.

Applicability of content

Information on this site includes descriptions of products and services available in the United States of America only.

Forward looking statements

This website contains certain statements that are considered forward-looking information for the purposes of the Securities Exchange Act of 1934. This information is based on current expectations and plans that involve risks and uncertainties. UI cautions you not to put undue reliance on these forward-looking statements, which are not a guarantee of future performance.

Third-party websites

This website contains links to websites operated by third parties. Those websites are independent of UI and UI is not responsible for their content. The links are provided for your convenience only. The existence of an external link on UI’s website does not mean that we endorse the material or content on the linked website. Any concerns about any materials or content placed there should be referred directly to the operator or owner of the particular third-party website.

Enforcement of terms and conditions

These terms and conditions are governed and interpreted pursuant to the laws of the State of Connecticut, United States of America, notwithstanding any principles of conflicts of law. If any part of these terms and conditions is unlawful, void or unenforceable, that part will be deemed severed and will not affect the validity and enforceability of remaining provisions. UI may revise these terms and conditions at any time by updating this posting.

UI may terminate this agreement at any time without notice for any reason. Users may terminate this agreement by destroying all materials obtained from the UI site.

UI's Privacy Policy

Dispute resolution and privacy information | Who can use the online forms | Data collection | What cookies are | How cookies work | Cookies are safe | website security | Confidentiality | Disclaimer

At UI, we take steps to ensure the privacy of your business transactions.

Our home page on the Web is located at www.uinet.com. This is the full text of our privacy policy. By using this website, customers indicate that they accept the terms of this Privacy Policy.

Customers who do not wish to receive UI promotional e-mails on new products and services may click here to notify us.

We may send out periodic e-mails informing customers of offers related to a service they requested. Customers will not be able to choose to unsubscribe to these mailings, as they are considered an essential service.

We invite you to contact us if you have questions about this policy. You may contact us by e-mail or standard mail at the following address:

The United Illuminating Company
157 Church Street
New Haven, CT 06510

Dispute resolution and privacy information

Customer Service: To contact us, visit us on the Web. UI will reply to your e-mail as quickly as business requirements permit.

Federal Trade Commission: The Federal Trade Commission is educating consumers and businesses about the importance of personal information privacy. Read more about their efforts, what they've learned, and what you can do to protect the privacy of your personal information.

Who can use the online forms

UI online service request forms are available to residential and business customers. These forms require the use of cookies to complete a secure connection with your computer.

Data collection

We collect the following information:

  • click-stream data
  • HTTP protocol elements
  • search terms and
  • HTTP cookies.

This data will be used for the following purposes:

  • completion and support of the current activity
  • website and system administration and
  • research and development.

To assist customers with technical problems, we also may collect local Web configuration information, including

  • browser type
  • operating system and
  • browser settings.

The information we collect is used to improve the content of our website, not shared with other organizations for commercial purposes. This data will be used by ourselves and our agents. We do not partner with or have special relationships with any ad server companies.

If you supply us with your personal information online, it will be used only for the purpose for which you provided us your information.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.

What cookies are

Cookies are a technology that can be used to provide you with tailored information from a website. A cookie is a small amount of data exchanged between your computer and ours. It's a code widely used by websites to track how customers access information. It also can be used to customize information and recall data so that you don't have to retype it.

How cookies work

A cookie includes an anonymous, unique identifier that we use when you "log in" to access your private account information. It reminds us of who you are in order to deliver to you better and more personalized service.

You're able to configure your browser to

  • accept all cookies
  • reject them, or
  • notify you when a cookie is set.

Check the Help menu on your browser for more information on your cookie settings. You may have to close and restart your browser for setting changes to take effect.

If you reject all cookies, you will not be able to use UI's online applications that require you to log in. Other information on the website, however, still may be accessed.

Cookies are safe

It is important to note that cookies are safe. They cannot be executed as code or be used to deliver a virus, and personal information is not gathered from them, or stored on them.

Children’s privacy

In accordance with the Children’s Online Privacy Protection Act (COPPA), UI will not knowingly collect or accept personally identifiable information from children under the age of 13 without a parent or guardian’s consent. If UI becomes aware that a child under the age of 13 has submitted information or is attempting to do so, UI will notify the child that he or she is not eligible to submit information to us, and UI will delete any personally identifiable information from our records.

Third-party links

This website contains links to websites of third parties not owned or operated by UI. Each of these third parties may have a privacy policy different from that of UI. UI is not responsible for the privacy policies of the third parties. You should review the applicable privacy policy of the third-party website before providing any personally identifiable information.

Website security

The UI website is secure. We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. The service request forms use Secure Sockets Layer (SSL) encryption technology during data transmission to protect your communication and maintain your privacy.

You must keep your user ID and password confidential and notify UI immediately if you detect a security breach.

For more information on Internet browser settings affecting our security features, visit Recommended Browser Settings.

Confidentiality

UI does not reveal any personal information that is provided by our customers through our website to any third parties, including other subsidiaries of UI, except when requested to do so by a governmental agency having jurisdiction, or by a court of competent jurisdiction or other operation of law. All information provided by customers using our online forms is kept strictly confidential and secure to prevent unauthorized use of personal information.