Your use of the United Illuminating website is expressly conditioned
on your acceptance of these Terms and Conditions. If you do not accept
the Terms and Conditions, do not use this website.
The entire contents of this site are copyrighted under United States
law. Materials from the www.uinet.com World Wide Web site may not be
copied, distributed or transmitted in any way without prior written
consent of The United Illuminating Company. Users of the site MAY
download one copy of any and all materials on the site for personal,
non-commercial use provided that they do not modify or alter the
materials in any way, or delete or change any copyright or trademark
All material on this site is provided for lawful purposes only. UI
reserves complete title and full intellectual property rights for
materials downloaded from the site.
UI reserves the right, in its sole discretion, to change the terms
and conditions or an individual's access to this site at any time, or
to terminate this site without notice. It is recommended that you read
these terms and conditions each time you enter the site.
When you access this site, you acknowledge that you have read and
UI and the UI logo are trademarks or service marks of The United
Illuminating Company. These or any other UI trademarks or service marks
may not be used without the written permission of The United
Submissions to www.uinet.com
Any information, including but not limited to remarks, suggestions,
ideas, graphics or other submissions, communicated to UI through this
site is the exclusive property of UI. UI is entitled to use any
information submitted for any purpose without restriction or
compensation to the person sending the submission.
The user acknowledges the originality of any submission communicated
to UI and accepts responsibility for its accuracy, appropriateness and
YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. THIS SITE, THE
INFORMATION AND MATERIALS ON THE SITE, AND THE SOFTWARE MADE AVAILABLE
ON THE SITE, ARE PROVIDED "AS IS" WITHOUT ANY REPRESENTATION OR
WARRANTY, EXPRESS OR IMPLIED, OF ANY KIND, INCLUDING, BUT NOT LIMITED
TO, WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR ANY
PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION
OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
Limitation on liability
THE MATERIALS ON THIS WEBSITE MAY CONTAIN INACCURACIES AND
TYPOGRAPHICAL ERRORS. UI DOES NOT WARRANT THE ACCURACY OR COMPLETENESS
OF THE MATERIALS OR THE RELIABILITY OF ANY ADVICE, OPINION, STATEMENT
OR OTHER INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THE SITE. YOU
ACKNOWLEDGE THAT ANY RELIANCE ON ANY SUCH OPINION, ADVICE, STATEMENT,
MEMORANDUM, OR INFORMATION SHALL BE AT YOUR SOLE RISK. UI RESERVES THE
RIGHT, IN ITS SOLE DISCRETION, TO CORRECT ANY ERRORS OR OMISSIONS IN
ANY PORTION OF THE SITE. UI MAY MAKE ANY OTHER CHANGES TO THE SITE, THE
MATERIALS AND THE PRODUCTS, PROGRAMS, SERVICES OR PRICES (IF ANY)
DESCRIBED IN THE SITE AT ANY TIME WITHOUT NOTICE.
UI IS NOT RESPONSIBLE FOR TECHNICAL, HARDWARE OR SOFTWARE FAILURES
OF ANY KIND IN RELATION TO USE OF THIS SITE. WE CANNOT KNOW WHEN
PROBLEMS ARISE ON THE INTERNET OR WHEN EQUIPMENT INCOMPATIBILITIES
DISTORT MESSAGES. WE ARE NOT RESPONSIBLE FOR INCOMPLETE, DISTORTED OR
DELAYED COMPUTER TRANSMISSIONS. UNDER NO CIRCUMSTANCES WILL UI BE
LIABLE FOR DAMAGES FOR THE USE OF INFORMATION OR INTERACTIVE FORMS ON
Applicability of content
Information on this site includes descriptions of products and services available in the United States of America only.
Forward looking statements
This website contains certain statements that are considered
forward-looking information for the purposes of the Securities Exchange
Act of 1934. This information is based on current expectations and
plans that involve risks and uncertainties. UI cautions you not to put
undue reliance on these forward-looking statements, which are not a
guarantee of future performance.
This website contains links to websites operated by third parties.
Those websites are independent of UI and UI is not responsible for
their content. The links are provided for your convenience only. The
existence of an external link on UI’s website does not mean that we
endorse the material or content on the linked website. Any concerns
about any materials or content placed there should be referred directly
to the operator or owner of the particular third-party website.
Enforcement of terms and conditions
These terms and conditions are governed and interpreted pursuant to
the laws of the State of Connecticut, United States of America,
notwithstanding any principles of conflicts of law. If any part of
these terms and conditions is unlawful, void or unenforceable, that
part will be deemed severed and will not affect the validity and
enforceability of remaining provisions. UI may revise these terms and
conditions at any time by updating this posting.
UI may terminate this agreement at any time without notice for any
reason. Users may terminate this agreement by destroying all materials
obtained from the UI site.
Dispute resolution and privacy information | Who can use the online
forms | Data collection | What cookies are | How cookies work | Cookies
are safe | website security | Confidentiality | Disclaimer
At UI, we take steps to ensure the privacy of your business transactions.
Our home page on the Web is located at www.uinet.com. This is the
Customers who do not wish to receive UI promotional e-mails on new products and services may click here to notify us.
We may send out periodic e-mails informing customers of offers
related to a service they requested. Customers will not be able to
choose to unsubscribe to these mailings, as they are considered an
We invite you to contact us if you have questions about this policy.
You may contact us by e-mail or standard mail at the following address:
The United Illuminating Company
157 Church Street
New Haven, CT 06510
Dispute resolution and privacy information
Customer Service: To contact us, visit us on the Web. UI will reply to your e-mail as quickly as business requirements permit.
Federal Trade Commission: The Federal Trade Commission is educating
consumers and businesses about the importance of personal information
privacy. Read more about their efforts, what they've learned, and what
you can do to protect the privacy of your personal information.
Who can use the online forms
UI online service request forms are available to residential and
a secure connection with your computer.
We collect the following information:
- click-stream data
- HTTP protocol elements
- search terms and
- HTTP cookies.
This data will be used for the following purposes:
- completion and support of the current activity
- website and system administration and
- research and development.
To assist customers with technical problems, we also may collect local Web configuration information, including
- browser type
- operating system and
- browser settings.
The information we collect is used to improve the content of our
website, not shared with other organizations for commercial purposes.
This data will be used by ourselves and our agents. We do not partner
with or have special relationships with any ad server companies.
If you supply us with your personal information online, it will be
used only for the purpose for which you provided us your information.
From time to time, we may use customer information for new,
unanticipated uses not previously disclosed in our privacy notice. If
our information practices change at some time in the future, we will
post the policy changes to our website to notify you of these changes
and provide you with the ability to opt out of these new uses. If you
are concerned about how your information is used, you should check back
at our website periodically.
What cookies are
Cookies are a technology that can be used to provide you with
tailored information from a website. A cookie is a small amount of data
exchanged between your computer and ours. It's a code widely used by
websites to track how customers access information. It also can be used
to customize information and recall data so that you don't have to
How cookies work
A cookie includes an anonymous, unique identifier that we use when
you "log in" to access your private account information. It reminds us
of who you are in order to deliver to you better and more personalized
You're able to configure your browser to
- accept all cookies
- reject them, or
- notify you when a cookie is set.
Check the Help menu on your browser for more information on your
cookie settings. You may have to close and restart your browser for
setting changes to take effect.
If you reject all cookies, you will not be able to use UI's online
applications that require you to log in. Other information on the
website, however, still may be accessed.
Cookies are safe
It is important to note that cookies are safe. They cannot be
executed as code or be used to deliver a virus, and personal
information is not gathered from them, or stored on them.
In accordance with the Children’s Online Privacy Protection Act
(COPPA), UI will not knowingly collect or accept personally
identifiable information from children under the age of 13 without a
parent or guardian’s consent. If UI becomes aware that a child under
the age of 13 has submitted information or is attempting to do so, UI
will notify the child that he or she is not eligible to submit
information to us, and UI will delete any personally identifiable
information from our records.
This website contains links to websites of third parties not owned
or operated by UI. Each of these third parties may have a privacy
policy different from that of UI. UI is not responsible for the privacy
policies of the third parties. You should review the applicable privacy
policy of the third-party website before providing any personally
The UI website is secure. We use industry-standard encryption
technologies when transferring and receiving consumer data exchanged
with our site. The service request forms use Secure Sockets Layer (SSL)
encryption technology during data transmission to protect your
communication and maintain your privacy.
You must keep your user ID and password confidential and notify UI immediately if you detect a security breach.
For more information on Internet browser settings affecting our security features, visit Recommended Browser Settings.
UI does not reveal any personal information that is provided by our
customers through our website to any third parties, including other
subsidiaries of UI, except when requested to do so by a governmental
agency having jurisdiction, or by a court of competent jurisdiction or
other operation of law. All information provided by customers using our
online forms is kept strictly confidential and secure to prevent
unauthorized use of personal information.