Ways to Pay

United Illuminating offers several convenient and easy ways to pay your bill. Select the payment method most convenient for you. 

Please note: As authorized by law, for residential accounts, we supply payment information to credit rating agencies.  If your account is more than sixty days delinquent, the delinquency report could harm your credit rating. 
 

Pay Your Bill Now

Pay your bill online using your Visa, Master Card, Discover, ATM/Debit Card or Checking/Savings Account. It's fast, easy and secure. Please note there is a convenience fee paid to a third party payment processor for using this service (see chart below).
 

Convenience Fees for Online Pay System
Customer Type: Min - Max Transaction Amount* Convenience Fee
Residential Customers $1.00 - $9,996.05 $3.95
Commercial Customers $1.00 - $9,993.50 $6.50

 

Pay by Phone

Pay your bill over the phone using our automated action line*. Please note you will need your 14 digit account number and zip code. 
* There is a convenience fee paid to a third party payment processor for using this service.

Pay Your Bill with "My Account"

In addition to analyzing what affects your bill each month, tracking your energy use and finding ways to save, you can now schedule a one time payment or recurring payments through "My Account".

Pay in Person

UI's authorized payment agents are conveniently located throughout our service territory.  Once you make payment on your account, it is not necessary to call in your payment and receipt information as this information is automatically posted to your account within one hour.  However, making your payment on the “Due Date” at an authorized payment agent may not post until the following business day.  Please pay your bill before the due date to avoid late payment charges or service interruption.

To find the location of an agent, click on the above link or call 1-800-722-5584 (1-800-7CallUI).


Pay by Mail

Make your check payable to The United Illuminating Company, and mail to:

The United Illuminating Company
P.O. Box 9230 Chelsea,
MA 02150-9230

Please include your account number on the check and allow sufficient time for your payment to be received and posted to your account.