Restoration Priorities

Service restoration depends on the magnitude and duration of the storm or other event causing the service interruptions. UI’s general sequence of service restoration is:

First Priority

  • Public safety requires the de-energizing or cutting down of downed primary voltage distribution lines, including road clearing.
  • Restoration of service to previously designated public emergency service institutions such as major hospitals, evacuation centers, as prioritized by municipal officials.

Second Priority

  • Service restoration to a maximum number of customers in a minimum amount of time using available work forces. This usually involves the removal of trees and limbs, the bypassing of some damaged equipment and the re-energizing of primary voltage distribution lines.

Third Priority

  • The repair and restoration of equipment and lines serving small groups of customers.

Fourth Priority

  • Although the restoration of service lines to individual homes or buildings is designated as Priority 4, they will in most cases be done at the same time as other restoration work designated with a higher priority. This is accomplished by using crews not normally associated with distribution restoration work.

In some cases, storms may damage electrical equipment on a customer’s property that’s not part of UI’s electrical system. It is the customer’s responsibility to repair this damage before we can restore service. The pamphlet linked below may be able to help you determine who is responsible for repairing damaged equipment.

If you have additional questions, please visit our Frequently Asked Questions.

 

En español

Prioridades de restauración en español