Storm Tips

It’s hard to predict when the weather will affect your electric service. But you can take precautions to keep yourself and your family comfortable and safe should you experience a sudden or extended outage. Here are some of the things you can do:

Perform a Storm Inventory
The possibility of an outage exists whenever severe weather strikes. You can prepare by taking an inventory of your home and stocking up on any supplies you might need.

  • Be sure to have flashlights, candles, matches, a disposable lighter, a first-aid kit, a battery-operated radio or TV, and a battery-operated clock. Maintain a supply of extra batteries of various sizes.
  • Fill containers with drinking water (one gallon per person, per day) and keep a three-day supply of canned or dried food. Check expiration dates on canned foods and make sure you have a manual can opener.
  • Charge your mobile phone so you can report outages or emergencies. Store key contacts in your phone’s memory, and keep a paper copy in case your batteries run out. UI’s toll-free line is 800-722-5584 (800-7-CALL-UI).

When the Lights Go Out
If you still have Internet access on a laptop or mobile phone, you can see outages throughout our service territory on our Outage Map and Town Outage List. You can also learn about our process for restoring power on the Restoration Priorities page.

  • Keep sensitive electronic appliances such as computers, TVs, stereos and VCRs plugged into a surge protector, or unplug them. They could be damaged if a power surge occurs when electricity is restored.
  • Keep refrigerator and freezer doors closed. Some foods may last up to 24 hours if the doors are kept shut. (More on food safety.)
  • Call UI at 800-722-5584 (800-7-CALL-UI) to report outages or service emergencies using our automated reporting system, available 24 hours a day, seven days a week. Promptly reporting outages using this system will speed restoration efforts.
  • Always stay away from downed wires and other electrical service. Always assume they are live and dangerous.

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