Welcome to UI’s Neighborhood

At UI, customer service is our priority

So, when it’s important to you, it’s important to us. Like a good neighbor, we’re here to help you when you need us. You can depend on UI for all of your energy needs and first-class customer service.

Depend on UI for All of Your Energy Needs

We’d like to make you feel at home by assuring you that UI will meet your energy needs immediately, dependably and efficiently. If you have any questions concerning your monthly utility bill, appliances, or would like information on 101+ ways to help you save money and conserve energy, our website is the place to find the answers.

Welcome Package

To get you started, we have assembled a “Welcome Package” consisting of useful information to address your energy needs. You’ll find information about your rights, financial assistance, conservation, your electric service and so much more!

English Welcome Package

Click here to view and/or print a copy of our English Welcome Package

Spanish Welcome Package

Oprimir aquí para ver y/o recibir una copia de nuestro paquete de bienvenida en Español

To view a specific section of the Welcome Package, click on one of the links below.

Customer Information
Your Rights, Your Responsibilities
Your Credit Rating
Third Party Reminder
TTY for the Deaf
Payment Information
How Can I Pay My Bill? Choose A Option That Suits You
My Account
Financial Assistance
Give the Gift of Energy
Energy Information
Taking Control of Your Electric Bill at “My Account”
Your Energy Costs
How to Figure Your Energy Use
Tips for Saving Energy and Money
Switching Your Energy Supplier
Rate RT
Energy Efficiency Information
Residential Energy Efficiency Programs
Electric Service Information
Your Electric Service: What’s Ours? What’s Yours?
To Start, Stop or Transfer Service
What to Do If Your Power Goes Out
Electric Safety Tips for the Whole Family
Be Street Light Smart
General Information
Preventing Identity Theft
Meter Tampering and Energy Theft
Identifying UI Employees
Need Information Fast?