COVID-19 and Our Response
We are prepared and will continue to provide safe and reliable service
Your safety and the safety of our communities is our priority. As the situation surrounding the coronavirus continues to evolve, we are taking extra measures to ensure the ongoing safety of our customers and employees. And, we are implementing plans to maintain safe, reliable service to you.
September 23, 2020: Connecticut’s Public Utilities Regulatory Authority (PURA) issued a ruling that will extend the enrollment period for the COVID-19 Payment Program for non-residential customers through November 1, 2020. The enrollment period for the COVID-19 Payment Program for both residential and non-residential customers will now extend through November 1, 2020.
If your electricity is out, report it online, or by calling 800.722.5584. We’ll restore power as quickly and safely as possible. Always stay away from downed power lines.
Maintaining Safe and Reliable Service for You
- Our Comprehensive Emergency Response Plan has been activated - We are committed to maintaining your service.
- Service connections – We have implemented additional safety practices for our crews and will continue to turn on or off your service if you need to move.
Online Account Management Tools
We strongly encourage you to use our digital tools:
Help With Bills
- We have suspended late payment charges.
- We have suspended all disconnections for non-payment.
- We have suspended re-connection fees.
- We have suspended requests for security deposits.
- Please call us if you would like to discuss your account and manage your payments.
- The COVID-19 Payment Program is available to you and offers payment plans up to 24 months, with no down payments, fees or interest. Call to learn more.
- You may qualify for assistance. Please visit our Help With Bill page or call to learn more.
- Operation Fuel. You can bring emergency assistance to low-income working people, the elderly or the ill who have difficulty paying their energy bills. This non-profit program is funded by state-wide contributions from customers like you.
- Service visits: We have suspended all non-essential work that would require entry into customer homes.
- Pay in Person: We encourage you to pay online. If you must pay in person, please confirm whether locations are open before traveling.
- Energy Efficiency Programs: Energy Efficiency program activities are in the process of being resumed after temporary suspensions due to COVID-19. Visit our Smart Energy page and click on specific programs for more information.
- Scam Alert: We have recently received reports of scammers attempting to take advantage of the current public health crisis. We urge customers to be on the alert.
Learn more about how to protect yourself from scams.
Report coronavirus fraud and get more info at www.justice.gov/coronavirus.
In March, in the interest of public safety, we paused most non-emergency work that requires our employees to enter customers’ homes and businesses. As the state reopens, we’re beginning to resume that work, taking measures to work safely and protect our customers and employees. Here’s what you need to know.
We have suspended all disconnections for non-payment through October 1, 2020 for all residential customers and October 31, 2020 for customers with qualifying medical or financial hardships. During this time, we encourage you to review our payment plan options and financial assistance programs that are available to you to help you manage your energy costs.