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Bill Inserts

We like to keep our customers in the know

The inserts you receive with your monthly statement provide important information on various topics relating to electricity and your bill. The Source newsletter and other bill inserts discuss areas of interest to our customers. Take a few moments to read this month's literature.

January 2021 Source	Electricity: What a value! Manage your account with ease Need extra time to pay?
December 2020 What's Ours. What's Yours	What's Ours and What's Yours
December 2020 Source	Weather any storm with Outage Alerts COVID-19 payment program extended 2021 Holiday Schedule
November 2020 Source	We can help you manage your energy bill With Outage Alerts, you’ll know Meter safety reminder
October 2020 Source	We're here to help Simple Savings Tips Save with our home energy solutions
September 2020 Source	Storm Isaias — We were prepared Maintaining your service connection Manage your account at home or away with our Mobile App
August 2020 Source	Find answers about your summer electricity usage We're here to help Safe, reliable service you can count on Click, click, click, bill paid with our mobile app
August 2020 Customer Rights & Responsibilities	YOUR RIGHTS: Important Information About Your Service.
July 2020 Source	You've tried new things lately, now try eBill How has your energy use changed? Home Energy Solutions Limited-Time Offer
June 2020 Source	Understand your usage – Try our Energy Analyzer Which rate is right for you? We offer two rate options for residential customers We are committed to helping the communities we serve
May 2020 Source	We’re on the line – and online – for you Restoration Priorities Help us help others We’re here to help
April 2020 Source	COVID-19 and our commitment to you Don't dig into trouble, know what's below
March 2020 What's Ours. What's Yours	What's Ours and What's Yours
March 2020 Source	Our FREE app makes it easy to access your account Get energy smart Track your energy use and learn how to save
February 2020 Source	Manage your account with our new app Prepare ahead of storms with free Outage Alerts Business customers can purchase electricity from us or an alternate supplier
January 2020 2020 UI Rate Schedule	Rates effective Jan. 1, 2020
January 2020 The Source	Resolve to be energy fit Get energy smart You may qualify for one of our programs
December 2019 Supplier of Choice Changes	Update: Supplier of Choice Changes
December 2019 The Source	We're ready and we want you to be ready, too Give the gift of energy Our 2020 holiday schedule
November 2019 The Source	Understand and manage your energy use A dozen reasons to enroll in eBill Energy theft
October 2019 The Source	Sign up for assistance For convenience and more, give eBill a try Get energy smart
September 2019 What's Ours. What's Yours	What's Ours and What's Yours
September 2019 The Source	Paying your bill is easy Driving change with electric vehicles Outage Alerts your way
August 2019 Customer Rights & Responsibilities	YOUR RIGHTS: Important Information About Your Service.
August 2019 The Source	Sign up for FREE Outage Alerts It pays to save with Home Energy Solutions Our employees are easy to identify
July 2019 The Source	Our payment options are a picnic Hats off to our lineworkers A cool way to track your energy use: Energy Advisor
June 2019 The Source	Stay in the know with alerts your way Which rate is right for you Sign up for our convenient and secure online payment options
May 2019 The Source	Our FREE online payment options let you manage your bill on the fly Restoration Priorities Stay informed with FREE Outage Alerts
April 2019 The Source	Celebrate Earth Day every day with eBill Winter protection ends May 1, 2019 Don't dig into trouble, know what's below
March 2019 The Source	We've made it easy to enjoy the convenience of our online services Smarter electricity grid makes for faster response to outages Spring forward for safety
February 2019 The Source	Manage your energy use Stay informed with Outage Alerts Business customers can purchase electricity from us or an alternate supplier
January 2019 2019 UI Rate Schedule	Rates effective Jan. 1, 2019
January 2019 The Source	Resolve to be energy fit If the power goes out, we'll keep you informed Help with your energy bill
December 2018 The Source	Outage Alerts Operation Fuel 2019 Holiday Schedule
November 2018 The Source	Understand and Manage Use Outage Alerts Holiday Outdoor Lighting Safety
October 2018 The Source	Payment Assistance Rates Outdoor Safety
September 2018 The Source	What's in Your Storm Kit? Stay Informed Hazard-Free Poles
August 2018 Customer Rights & Responsibilities	YOUR RIGHTS: Important Information About Your Service.
July 2018 The Source	Happy to Help Sustainability Report Rate Update
June 2018 The Source	Reliability is Job 1 Which Rate is Right for You? Slow Down for Roadside Crews
June 2018 What's Ours. What's Yours	What's Ours and What's Yours
May 2018 Spot the Scam	Scammers are after your personal and financial information. Here's what to look for.
May 2018 The Source	Staying Ahead of a Storm Restoration Priorities Downed Wires
April 2018 The Source	Know What’s Below Winter Protection Ends May 1 Who Let the Dogs Out?
March 2018 What's Ours. What's Yours	Important Information about Your Electric Service
March 2018 The Source	Reduce Your Carbon Footprint Understanding Your Bill Safety
February 2018 Paying with Cash?	Introducing Our New Walk-In Payment Option
February 2018 The Source	Winter Safety Connected with Community New Customer Care Hours
January 2018 Annual Report	Annual Report to Customers
January 2018 Rate Schedule	Rates Effective Jan. 1, 2018
December 2017 The Source	Good Neigbors Providing Comfort 2018 Holidays
November 2017 The Source	Cut Costs, Not Comfort Home Energy Solutions Holiday Lighting
October 2017 The Source	Payment Assistance Rates Outdoor Safety
September 2017 The Source	My Account Outage Alerts Generators
September 2017 What's Ours. What's Yours.	Important information regarding service restoration
September 2017 Family Science Day	Fun for the Whole Family, Oct. 21, 2017 at the Energize Connecticut Center
August 2017 Your Rights	Important information for customers.
July 2017 The Source July 2017 (PDF)	System Conditions Helping You Save Rate Update
June 2017 The Source	What Customers Are Saying Rates Give Crews a 'Brake'
June 2017 What's Ours. What's Yours.	Important information regarding service restoration
May 2017 Home Energy Solutions	This Summer, It Pays to Save
May 2017 Spot the Scam	Learn What To Look For
May 2017 The Source	Restoration Priorities Stay Informed During a Storm My Account
April 2017 The Source	Call Before You Dig Winter Protection Ends Who Let the Dogs Out
April 2017 Earth Day	Celebrate Earth Day, Saturday, April 29 at the Energize CT Center, 122 Universal Drive N., North Haven, CT
March 2017 The Source	Woodbridge Fuel Cell Paperless Billing Fire Safety
February 2017 The Source	Good Neighbors Outage Reporting Don't Post on Poles
January 2017 2017 Rate Schedule	2017 Rate Schedule
January 2017 Annual Report to Customers	2016 Annual Report to Customers

FAQs

How do I enroll in My Account?
How do I enroll in My Account?
Enrolling in My Account allows you to pay your UI bill at no charge using a checking or savings account. Credit or debit cards cannot be used to make payments from within My Account.

To enroll in My Account, you will need the following information from your bill:
- Account Number
- Customer Name Key
- Billing Address (where the bill is mailed to)
If you are a new UI customer, you cannot enroll until you receive your first bill. If you do not have a bill with your account number, send us an email via the Submit a Question, or contact us .

When entering your Customer Name Key, enter the information in capital letters, exactly as it appears on your bill. When entering your account number, do not include dashes or spaces.

If you get a message stating your account is already registered, contact us. Many customers have registered in the past to access UI's Bill Analyzer, and have forgotten their user id.

Once enrolled, you can add additional UI accounts to your profile.

Once you have enrolled and activated the E-bill option, you can add bank information and make online payments to any UI account in your profile immediately. Only payments from checking and savings accounts are possible through My Account. You cannot make payments using credit or debit cards through My Account.

If you choose to pay your bill online, you will stop receiving bills in the mail. Instead, you will receive an email notifying you when your bill is ready. You can still view and print your current and past bills from My Account.

Once you have your information ready, enroll.
Does the company have energy efficiency programs?
Does the company have energy efficiency programs?
Yes, UI encourages electric customers to improve their homes’ energy efficiency. Funding is available for energy assessments, weatherization, insulation, high-efficiency heating and hot water systems. See the Smart Energy section for details.
What options are available for my heating and cooling system?
What options are available for my heating and cooling system?
More than half of the energy used in your home goes to heating, cooling and hot water. So making smart decisions about these systems in your home can have a big effect on your utility bills — and your comfort. We offer several solutions and rebates to help you find and install the high-efficiency energy equipment that is right for you.
What options do I have to pay my bill?
What options do I have to pay my bill?
UINET offers several convenient ways to pay your bill. Select the payment method most convenient for you.

Please note, as authorized by law, we supply payment information for residential accounts to credit rating agencies. If your account is more than 90 days delinquent, a delinquency report could harm your credit rating.

Active Pay Online

By enrolling in My Account and using our Pay Online feature, your UI bill can be paid automatically each month from your checking or savings account. You can pay your bill in full, schedule payments for fixed amounts, or pay your bills individually. There are no transaction fees when paying your bill through My Account. Once you activate Pay Online for your account, you will no longer receive paper bills by mail for that account. My Account will send you an email each month informing you that your bill is ready for payment. You will be able to view and print your current and past bills for the last two years. Enrolling in My Account is free, and so is activating and using the Pay Online option.

By enrolling in, you can view and pay your UINET bill online.

Make a "One-Time Payment" Online

You can make one-time payment online without enrolling in My Account using MasterCard, Visa, Discover card, debit card or your bank account. Payments made this way are subject to a convenience fee. See for details.

Make One-Time Payments By Phone

You can also make one-time payments via phone. Call 1-800-7-CALL-UI (800.722.5584). Follow the prompts to make a payment. Payments made using the phone system are subject to a convenience fee. See for details.

Mail Your Payment

Please make your check payable to The United Illuminating Company, and mail to:

The United Illuminating Company

P.O. Box 847818

Boston, MA 02284-7818

Please include your account number on your check or money order and allow sufficient time for your payment to be received and processed by UINET.

Pay In Person

UI's authorized payment agents are conveniently located throughout our service territory. Once you make payment on your account it is not necessary to call in your payment and receipt information as this information is automatically posted to your account within one hour. However, making your payment on the "Due Date" at an authorized payment agent may not post until the following business day. Please pay your bill before the due date to avoid late payment charges or service interruption.