FAQs

• What options are available for my heating and cooling system?  

  What options are available for my heating and cooling system?

  More than half of the energy used in your home goes to heating, cooling and hot water. So making smart decisions about these systems in your home can have a big effect on your utility bills — and your comfort. We offer several solutions and rebates to help you find and install the high-efficiency energy equipment that is right for you.

• How do I enroll in My Account?  

  How do I enroll in My Account?

  Enrolling in My Account allows you to pay your UI bill at no charge using a checking or savings account. Credit or debit cards cannot be used to make payments from within My Account.

  To enroll in My Account, you will need the following information from your bill:

  • Account Number
  • Customer Name Key
  • Billing Address (where the bill is mailed to)

  If you are a new UI customer, you cannot enroll until you receive your first bill.  If you do not have a bill with your account number, send us an email via the Submit a Question, or contact us .

  When entering your Customer Name Key, enter the information in capital letters, exactly as it appears on your bill. When entering your account number, do not include dashes or spaces.

  If you get a message stating your account is already registered, contact us. Many customers have registered in the past to access UI's Bill Analyzer, and have forgotten their user id.

  Once enrolled, you can add additional UI accounts  to your profile.

  Once you have enrolled and activated the E-bill option, you can add bank information  and make online payments  to any UI account in your profile immediately.  Only payments from checking and savings accounts are possible through My Account. You cannot make payments using credit or debit cards through My Account.

  If you choose to pay your bill online, you will stop receiving bills in the mail. Instead, you will receive an email notifying you when your bill is ready.  You can still view and print your current and past bills from My Account.

  Once you have your information ready, enroll. 

• What options do I have to pay my bill?  

  What options do I have to pay my bill?

  UINET offers several convenient ways to pay your bill. Select the payment method most convenient for you. 

  Please note, as authorized by law, we supply payment information for residential accounts to credit rating agencies. If your account is more than 90 days delinquent, a delinquency report could harm your credit rating.

  Active Pay Online

  By enrolling in My Account and using our Pay Online feature, your UI bill can be paid automatically each month from your checking or savings account. You can pay your bill in full, schedule payments for fixed amounts, or pay your bills individually. There are no transaction fees when paying your bill through My Account. Once you activate Pay Online for your account, you will no longer receive paper bills by mail for that account.  My Account will send you an email each month informing you that your bill is ready for payment. You will be able to view and print your current and past bills for the last two years. Enrolling in My Account is free, and so is activating and using the Pay Online option.

  By enrolling in, you can view and pay your UINET bill online.

  Make a "One-Time Payment" Online

  You can make one-time payment online without enrolling in My Account using MasterCard, Visa, Discover card, debit card or your bank account.  Payments made this way are subject to a convenience fee. See   for details.

  Make One-Time Payments By Phone

  You can also make one-time payments via phone. Call 1-800-7-CALL-UI (800.722.5584). Follow the prompts to make a payment. Payments made using the phone system are subject to a convenience fee.  See   for details.

  Mail Your Payment

  Please make your check payable to The United Illuminating Company, and mail to:

  The United Illuminating Company

  P.O. Box 847818

  Boston, MA 02284-7818

  Please include your account number on your check or money order and allow sufficient time for your payment to be received and processed by UINET.

  Pay In Person

  UI's authorized payment agents are conveniently located throughout our service territory. Once you make payment on your account it is not necessary to call in your payment and receipt information as this information is automatically posted to your account within one hour. However, making your payment on the "Due Date" at an authorized payment agent may not post until the following business day. Please pay your bill before the due date to avoid late payment charges or service interruption.

• Does the company have energy conservation programs?  

  Does the company have energy conservation programs?

  Yes, UINET encourages natural gas customers to improve their homes’ energy consumption. Funding is available for energy assessments, weatherization, insulation, high-efficiency gas heating and hot water systems. See the Smart Energy section for details.