Customer Care
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Contact Customer Care
If you need to contact us regarding an issue or concern, please call us at one of the numbers listed below.
Online Inquiry Click here for online inquiries

Inquiry:

Automated Action Line
24 hours a day, 7 days a week

  • Account Balance
  • Payment Options
  • Payment Agencies
  • Next Meter Read Date

Telephone:

1-800-676-7052

General Customer Service Inquiries
Monday – Friday 7:00 a.m. to 7:00 p.m.
Saturday 7:00 a.m. to 4:00 p.m.

  • Power Outage
  • Billing
  • Budget Billing
  • Service Requests
1-800-7-CALL-UI (1-800-722-5584)
(Fax) 1-203-499-5973

General Collection Inquiries
Monday – Friday 7:00 a.m. to 7:00 p.m.
Saturday 7:00 a.m. to 4:00 p.m.

  • Hardship
  • Payment Arrangements
  • Financial Assistance
  • Medical
1-800-442-5004
(Fax) 1-203-499-3612
(Fax) 1-203-499-3709