If you or someone in your home uses electrically operated life-support or medical monitoring equipment and UI isn’t aware of your situation, please call us at 800.722.5584 immediately. For more information about Medical Protection, please see our Medical Protection Fact Sheet.

The following information will be required in order to obtain the physician/APRN/PA's verification and protect your service:

- Physician/APRN/PA’s name

- Physician/APRN/PA’s address

- Physician/APRN/PA’s telephone numbers – office and fax

- Name of the patient

UI will fax a "Physician/APRN/PA Certificate" to the physician/APRN/PA for verification of the medical or life support needs. Upon receipt of the physician/APRN/PA's verification, UI will mark your electric account accordingly, based on the information your physician/APRN/PA provides. Your physician/APRN/PA can use the Medical Web Portal to complete the certification form.

If we’re aware of a planned outage that will affect you, we will try to give advance notice. Sometimes unplanned outages occur and the timing and duration can’t be predicted in advance. That’s why it is important to have a back-up plan that includes the following:

- An alternate source of electric power such as a battery back-up system, an uninterruptible power supply or a properly-installed generator.

- A plan to recharge batteries, if necessary.

- A battery-powered radio and clock with extra batteries.

- A list of emergency numbers, including police, fire, physician, ambulance and UI.

- A traditional phone, since cordless models usually don’t operate during outages.

Protection of Service

If a medical or life support condition exists during the winter moratorium period (November 1st through May 1st) your electric service is protected if UI has received the proper verification from your physician/APRN/PA.

During the non-moratorium period (May 2nd through October 31st) your electric service is protected ONLY if a life threatening or life support condition exists and UI has received the proper verification from your physician/APRN/PA.

Visit the Public Utilities Regulatory Authority website.

To report an outage, please text OUT to 78418

You can request outage status on demand by texting STAT to 78418. The SMS message you receive depends on the current situation:

If you are not registered yet:

UI: Register your account before using this feature. Reply REG to begin.

If UI is not aware of the outage or if it is a partial power situation:

UI: We are not aware of an outage in your area. Please text OUT to report an outage. For status on a partial power report, please call our Customer Care Center at 800.722.5584.

If UI is aware of the outage but there is no estimated recovery time (ERT) for the outage:

UI: According to our records, [YOUR ADDRESS] is without power. We are working hard to restore your service. Text STAT at a later time to receive updates about your outage.

To report a power outage, please call UI at 800 7 CALL UI (800.722.5584). Our automated outage reporting system is available 24 hours and will record and report your outage. We will restore your power as quickly as we can.

Power Outage Preparation

Preparation is the key riding out any type of storm that affects electrical service. Learn about how to prepare for a possible power outage, what to do in the event of an power outage, and UI's restoration priorities.

UNDER ANY CONDITIONS

STAY AWAY FROM DOWNED OR DANGLING POWER LINES TREAT ALL DOWNED LINES AS IF THEY ARE LIVE AND DANGEROUS

Call us at 800.722.5584 (800-7-CALL-UI) and report the outage, even if you already reported it when you lost electrical service. It’s possible that our restoration crews simply haven’t yet gotten to the problem that caused your outage; however, it may also be the case that there’s damage to the electrical equipment serving your home or business that we’re not yet aware of.