Support - Usage Help landing page title

Back

Usage Help

Support - Usage Help landing page FAQs

Frequently Asked Questions

There are several things you can do to save on your electric bills each month. The first step to reducing high energy costs is to identify how and when you are consuming energy. By managing your energy consumption, you can reduce your monthly electric costs. Simple measures as compact florescent lighting, time of day use, Energy Star appliances and more is the key to getting full value for every energy dollar you spend. Take a look at just a few of the ways to save on your electric bills and reduce your energy consumption:


Ways to Save

- Bill Analyzer (My Account)

- Energy Savings for Your Home

- Energy Savings for Your Business

- Home Energy Solutions

- SmartLiving Center

- CT Energy Info - Energy related subjects for Consumers

Bill Analyzer (My Account) – UI’s bill analyzer (My Account) provides free, convenient and secure access to your account information and tools to manage your account. See what affects your bill each month, track your energy use, find ways to save in your home or business and much more

My Account Features

- View and print your billing statements

- Compare 2 bills, side-by-side

- Analyze and graph your energy usage

- Find ways to save energy and money

- Check your account status and payment history

- Create an energy profile for your home and/or business

- Pay an individual bill

- Set up recurring bill payments

Register or login


Energy Savings for Your Home - On our web site, you can find information on the latest energy efficiency products and programs, as well as products that can make your home more comfortable.

Reduce your energy consumption or make your life a bit easier


Energy Savings for Your Business – On our web site, whether you run a small business or work for a big one, you'll find invaluable information. It's all about incentive-rich programs from UI that make businesses better by maximizing energy efficiency in the workplace.

Reduce your business consumption and maximize energy efficiencies  


Home Energy Solutions - On our web site, you can find out how to get an energy audit done in your home. It's free to most customers and includes rebates and other services to reduce your energy bill.

Apply for an energy audit


EnergizeCT.com - The Energize Connecticut initiative helps you save energy in your Connecticut home or business with rebates, financing and services for energy efficiency and clean energy improvements. Use Connecticut’s Official Rate Board to compare generation supplier rates that may lower electricity costs.

Go to EnergizeCT.com

It’s easy to reduce your energy use and save money by starting with no-cost and low-cost changes. Getting started is as simple as adopting a few new habits and making time for quick and easy projects around the house.

Find ways to save on energy costs and create an energy profile for your home and/or business with our online bill analysis, where you analyze and graph your energy usage and see what impacts your bill monthly.

Energize Connecticut and ENERGY STAR® are also great resources for energy saving tips.

More than half of the energy used in your home goes to heating, cooling and hot water. So making smart decisions about these systems in your home can have a big effect on your utility bills — and your comfort. We offer several solutions and rebates to help you find and install the high-efficiency energy equipment that is right for you.

We recommend you start with Home Energy Solutions. Your home’s energy performance will be assessed by energy professionals and you’ll receive about $1,000 in on-the-spot energy fixes - like sealing air leaks, energy-efficient lighting, and more. The fee* for all of this is just $75 for all eligible customers. Rebates and financing are available for insulation, high-efficiency heating/cooling, WI-FI thermostats, water heating, windows, and appliances.

You can also get started with our online bill analysis, where you analyze and graph your energy usage, see what impacts your bill monthly, find ways to save on energy costs and create an energy profile for your home and/or business.

The Energy Conscious Blueprint Program and Energy Opportunities Program pays cash incentives to our commercial and industrial customers who build energy-efficient technology into their facilities.

Read more about the Energy Conscious Blueprint Program which is for new construction and renovations. You'll find detailed information on design grants, incentives and bonuses for lighting, HVAC and chiller equipment, motors, drives, transformers, heating, and refrigeration.

Read more about the Energy Opportunities Program which is for retrofit projects in existing facilities. UI can perform a walk-through audit, single measure analysis, or complete energy audit, where we will address lighting, motors and drives, energy management systems, or any other process related system in your facility.

Complete details about the incentive structure program for all commercial, industrial and governmental Energy Conscious Blueprint Program participants.

Yes, UI encourages electric customers to improve their homes’ energy efficiency. Funding is available for energy assessments, weatherization, insulation, high-efficiency heating and hot water systems. See the Smart Energy section for details.

Contact Us Accordions

Contact Us

View customer service phone numbers and other important contact information for residential and business customers.

Non Emergency Contacts

800.722.5584
Live Support Hours: Mon-Fri 7:00 a.m. - 7:00 p.m.
Self-Service Automated Phone Support 24x7

Emergency Contacts

If you are experiencing a life-threatening electricity emergency, please call 911 immediately. Otherwise, please contact us at 800.722.5584 for electricity outages or trouble, or use our online form.

If your power is out you can report it online or by calling 800.722.5584.

Node: liferay-1:8080