Customers can access account info, report outages and more with just a few clicks
ORANGE, Conn. — March 3, 2020 — UI today announced the launch of its mobile application, available for both Apple and Android devices. The release of the application comes after more than a year of development by parent company AVANGRID, Inc. and was designed completely with the customer in mind.
To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “United Illuminating”. The application is free to download, though users must have a valid company account.
“As AVANGRID looks for new and innovative ways to enhance the customer experience, the development of a mobile application will allow for more efficient communication with the company, anytime and from anywhere,” said Vicky Kelsall, Vice President of Customer Service at AVANGRID. “The launch of this product demonstrates our strong commitment to customer service and in today’s busy world provides customers with a way to quickly complete many of their day-to-day transactions.”
Customers using the application will be able accomplish the following, all from their mobile device:
- View account information
- Make payments
- Report outages
- Check on an outage status
In addition to this launch, AVANGRID announced it has also released similar products for its utilities in New York and Massachusetts.
To learn more about the app, visit our website .
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