UI Reports Progress, Continues To Expand Restoration Team

ORANGE, Conn. — August 9, 2020 (2:30 p.m. EDT) — United Illuminating, subsidiary of AVANGRID, Inc. (NYSE: AGR), continued to expand its restoration team on Sunday with the arrival of additional contractors to help restore service.

The company expected to have more than 1,050 personnel in the field Sunday.

As of 2:30 p.m. Sunday, UI crews, contractors and mutual-assistance partners had restored approximately 115,000 customers who lost service during Tropical Storm Isaias. The company remains on track to substantially complete restoration work Monday.

“We have crews working across our service territory, and with the additional resources, we have intensified our efforts in some of the harder-hit areas of Fairfield County, which sustained particularly brutal damage due to Isaias,” said Tony Marone, UI’s President and CEO. “We expect to continue to make good progress today, and with the arrival of hot weather we are mindful of the urgency of our obligation to get the power back on for all of our customers.”

The expanded restoration team is addressing approximately 1,500 separate outage-causing events, including approximately 600 single-customer outages, which will need to be individually restored.

Before going out into the field, every UI contractor and mutual assistance partner receives a detailed safety briefing that includes training in hygiene, social distancing, the use of personal protective equipment and other COVID-19 related protocols.

Customers are reminded to stay far away from downed wires, which can be live and dangerous even if they show no signs of being energized. Customers are advised to keep kids and pets inside, and never drive over a downed wire. Always report any downed wires to UI at 800.722.5584 and call 911 if there is an imminent danger.

Storm relief resources, including cooling centers, can be found by calling Connecticut’s InfoLine at 2-1-1, or by visiting www.211ct.org.

Report an Outage:

Customers still without power should report their outage if they have not done so already. Visit uinet.com or call 800.722.5584 (800.7.CALL.UI). Customers can also report outages using the company’s new mobile app, available from the Apple Store and Google Play, or via UI’s mobile alerts system: text “OUT” to 839-884 (TEXT-UI). Registration is required.

Outage Alerts:

Sign up for free Outage Alerts at uinet.com to be notified by text, email or phone when you lose service and for restoration updates. Or, sign up for free text alerts by texting “REG” to 839-884 (TEXT-UI).

Additional Information:

Storm relief resources can be found by calling Connecticut’s InfoLine at 2-1-1, or by visiting www.211ct.org.

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