Customers urged to report downed wires and stay far away
ORANGE, Conn. — Nov. 1, 2019 (10:30 a.m. EDT) — United Illuminating, a subsidiary of AVANGRID, Inc. (NYSE: AGR), is responding to power outages across its service territory after a storm brought stiff winds and soaking rains overnight.
As of 10 a.m., approximately 5,000 customers were still without service, from a peak of 7,660 earlier Friday morning. Strong gusts were expected to continue during the day, and UI anticipates that additional outages may occur even while crews restore customers previously left without power.
UI and partner crews have fanned out across UI’s service territory and are working to restore service safely and methodically. The company expects outages that occurred overnight to be substantially restored by the end of the day. Restoration of new outages that occurred since Friday morning should be substantially complete by midday Saturday.
UI follows a restoration process that prioritizes public safety. After addressing public safety concerns, crews first work to fix damage to critical electrical infrastructure, as well as outages that affect large numbers of customers. As these are restored, the focus shifts to smaller outages and individual customers.
Customers are advised to stay far away from downed utility lines, which can be dangerous even if they don’t appear energized. Never drive over a downed wire. Report them to UI at 800.722.5584 (800.7.CALL.UI). If there is an immediate danger, call 911.
About UI: The United Illuminating Company (UI) is a subsidiary of AVANGRID, Inc. Established in 1899, UI operates approximately 3,500 miles of electric distribution lines and 139 miles of transmission lines. It serves approximately 335,000 customers in the greater New Haven and Bridgeport areas of Connecticut. UI received the Edison Electric Institute’s Emergency Recovery Award recognizing the company’s response to the May 2018 storms that impacted its service territory. For more information, visit www.uinet.com.
About AVANGRID: AVANGRID, Inc. (NYSE: AGR) is a leading, sustainable energy company with approximately $33 billion in assets and operations in 24 U.S. states. AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving 3.2 million customers in New York and New England. Avangrid Renewables owns and operates 7.2 gigawatts of electricity capacity, primarily through wind power, with a presence in 22 states across the United States. AVANGRID employs approximately 6,500 people. AVANGRID supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2019 by the Ethisphere Institute. For more information, visit www.avangrid.com.