UI, SCG Partner with United Way to Help Customers Manage Their Energy Bills
As part of United Way’s “Utility Resource Fair,” customers can enroll in payment assistance programs, get answers to billing questions, and learn about available energy efficiency incentives
United Way will also be available to connect attendees with workforce development organizations, provide additional financial assistance
NEW HAVEN, Conn. — April 16, 2025 — United Illuminating (UI) and Southern Connecticut Gas (SCG), subsidiaries of Avangrid, Inc., announced that tomorrow, April 17, 2025, the companies will host an in-person Customer Enrollment Event in partnership with the United Way of Greater New Haven at their “Utility Resource Fair.” At the event, Customer Service Representatives with both companies will be available to enroll any qualifying UI and/or SCG customers into energy bill payment assistance programs and answer bill-related questions. In addition, the companies’ energy efficiency experts with EnergizeCT™ will be on hand to provide information on energy efficiency incentives that can help lower usage.
“We understand that managing energy costs can be challenging for many families across the communities we serve,” said Frank Reynolds, President & CEO of UI and SCG. “By partnering with the United Way, we're making it easier for customers to access all the resources they need, from bill assistance to additional financial and workforce development resources, in one convenient location. We aim to ensure that every household in our service area has the support and information they need to manage their energy usage and costs effectively.”
Tomorrow’s “Utility Resource Fair” and Customer Enrollment Event, to be held from 3 PM to 6 PM at the United Way office (370 James St., Suite 403), will also be attended by several workforce development organizations and the Community Action Agency of New Haven.
What: “Utility Resource Fair” and UI/SCG Customer Enrollment Event
When: Thursday, April 17, 3 PM-6 PM
Where: United Way of Greater New Haven
370 James St, Suite 403
New Haven, CT 06513
“Our customer service representatives are ready to provide personalized assistance to anyone who attends,” said Tracey Pelella, Vice President of Customer Service at UI and SCG. “Whether it’s explaining bill details, sharing information about our energy efficiency programs, or helping customers enroll in payment assistance programs, we’re committed to making this process as simple and stress-free as possible. We encourage all customers with questions or concerns about their energy bills to stop by.”
Customers interested in enrolling in qualifying payment assistance programs will need to bring their electric/gas bills, account number, and any documentation (e.g., paystubs; unemployment documentation; enrollment in SNAP, WIC, HUSKY, and/or other state/federal assistance programs that indicate financial hardship) that applies to their situation.
Hardship Assistance programs available for UI and SCG customers include:
| Programs |
Details |
| The low-income discount rate, available for UI customers, can help lower customers' electric bills if they qualify. Customers will receive a 10% (Tier 1) or 50% (Tier 2) discount on their monthly charges. For example, for a customer whose monthly charges totaled $100, s/he would receive a $10 or $50 discount on each monthly bill. |
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| Available to residential customers, this program is designed to help lower energy bills for those who can demonstrate financial hardship. UI/SCG/CNG will match every dollar paid by customers or on their behalf, up to a zero balance. |
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| Available to all residential customers, regardless of financial status. Customers can pay past-due balances over a period of up to 18 months. |
EnergizeCT programs available for Connecticut residents include:
| Residential Rebates & Programs |
Details |
| We can show you how a smart energy home makes life better. Energy professionals will make improvements that lower your energy bills for immediate and long term-savings. |
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| Learn about available no-cost and low-cost energy upgrades for income-qualified homeowners and renters. |
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| If you plan to build a new home, make energy efficiency a priority from the beginning. You’ll enjoy lower energy costs and greater comfort and have access to incentives for building to high performance standards. |
For additional information on assistance programs offered, please visit us at uinet.com/HelpWithBill (UI programs) and soconngas.com/HelpWithBill (SCG programs).