Account Alerts

Account Alerts

image of a mobile phone with sample alert showing text

Now you have an easy way to stay informed about your account! You can choose which alerts you want to receive, just text REG to 78418 to register. Registration requires your 14-digit account number.

Payment Alerts Delinquent Balance Alerts Matching Payment Program and Bill Forgiveness Program Alerts
If you’d like a text notification when your payment posts, simply text REG to 78418 to sign up for our payment alerts. If you'd like a text notification when your account balance is past due, simply text REG to 78418 for our delinquent balance alerts for residential customers. Stay on track and informed of important milestones such as enrollment confirmations, payment reminders, when a matching payment is applied to your account, and more! Simply text REG to 78418 for our NEW Financial Assistance Alerts for residential customers.

Once you sign up

  • The first time you add a cell phone number, you’ll receive a text message to confirm your enrollment. Save this number to your contacts as “UI Alerts” for quick access.
  • You can stop receiving alerts at any time by texting STOP.
  • We do not charge for text messages; however, your wireless carrier may charge for text messaging and data rates. Check with your wireless carrier for details.

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UI Alerts is a service that allows you to receive important information for your home or business. Alerts available at this time include:

Outage Alerts: receive information when a power outage occurs including our estimate of when the power will be restored.

Payment Alerts: receive a text when your payment has posted to your account.

Yes, you can add up to five contacts for each type of delivery method. (text message, email, and/or voice message)

Please sign up for UI Alerts so you can get the information you need the way you want it.

Yes. You can sign up to receive UI Alerts for each account in your name. Please set your contact information and preferences for each account.

There are a few different scenarios that can cause a user not to receive a registration text message.

Unsupported mobile carrier: At this time, UI Alerts is supported by major mobile phone carriers and most others. US Cellular currently does not support sending text messages longer than 160 characters from company "short codes" such as 78418. We are continually looking for ways to enhance UI Alerts and anticipate adding more mobile carriers in the future.

Text messaging blocked: If your mobile carrier is supported, you may have a setting on your mobile phone's account that is blocking incoming text messages. Please contact your mobile provider to ensure that text messaging is enabled.

Short code messaging blocked: If your mobile carrier is supported, you may have a setting turned on for your phone's account that is blocking short code messages. Short code messages are any messages that come from a short number such as 78418. Please contact your mobile carrier to change your account setting to allow short code messaging.

There is no limit to the number of accounts you can have for texting.

You will receive a text asking you to select the account you want to view. For example, “reply 1 for 123 Main St, reply 2 for 456 Maple St.”

Your text message will read “no payment due at this time.”
UI Alerts are an automated service and the email address that delivers alerts is not monitored. There are several links provided in the email alert that you can use to contact us .

UI Alerts will be delivered from the following numbers or email addresses:

Text message: 78418


Voice message: 800.722.5584

When you move, you will have a new UI account number for your new address. If you'd like to receive alerts at your new location, please sign up with your new UI account number to receive UI Alerts.

Text STOP to 78418 to stop receiving UI Alerts by text message at that number. You can also log in to your online account and remove your contact information.

Before you change your cell phone number, text STOP to 78418 to stop receiving all UI Alerts at that number. You can also log in to your online account and update your new cell phone number.

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