Start, stop or make changes to your existing service
We are proud to bring you safe and reliable electric service. Start here if you're planning to move into our service area, need service at an additional location or want to cancel your current service.
Business customers should call us for any related requests.
Start service
Begin your electric service or add an additional one using our secure online form. Check needed documents or our new construction or remodeling resources below.
Transfer service
Transfer service to a new address using our secure online form. Check needed documents below.
Stop service
Turn off your service using our secure online form. Check needed documents below.
IItems you'll need to have ready
- Service address
- Billing address (if different from service address)
- Service start date
- Social Security Number (SSN)
- If you choose not to provide your SSN, two valid forms of identification (e.g., driver’s license, military ID, or passport)
- Name and SSN of any other individuals authorized to access your account
- Phone number
Ready? Start your service now.
- Address of the new service location (i.e., service address),
- Billing address if different from the new service address,
- Date the old service will stop (i.e., move-out date),
- Date the new service will start (i.e., move-in date)
- Phone number for new service location.
Ready? Transfer your service now.
- Date you wish the service to end
- Address (email or mail) where we can send your final bill.
Ready? Start your service now.
Welcome to UI
Check our Welcome brochure and learn everything you need to know as a UI customer.
Welcome to UI
Understand our prices and rates
Learn what rates are available to you and what charges you’ll see on your bill.
Pricing and ratesAdditional resources and information
Request new service
Building a new home or making renovations to your existing one? Have your builder or contractor fill out our Contractor Service Location Request.
Building a new home or making renovations to your existing one? Have your builder or contractor fill out our Contractor Service Location Request.
Fill out the form
Changes to Existing Electrical Service
Need to replace, increase, or remove electrical service? If you are a contractor or owner, please complete our Contractor Service Location Request form.
Fill out the form
Installing or upgrading service
Review the requirements to establish or upgrade your electric service.
Review requirements
Account Security
To prevent identity theft, we require identification when you start service. You may provide your Social Security Number (SSN), or, if you prefer not to submit your SSN online, you must instead provide two valid forms of identification (such as a driver’s license, military ID, or passport) via mail. Failure to provide or validate these within 15 days will result in service disconnection.