Surge Protection and Generator Connection
We are happy to provide surge protection and generator connection capabilities via our Shield&Connect Program.
Customers who sign up can choose between three different offerings that can protect your electronic devices and appliances from damaging power disturbances, allow you to easily connect your portable home generator to your house, or both! To learn more about our product offerings and to see if you qualify, please see below.
Surge Protection and Generator Connection Packages
Basic - $3.75 PER MONTH
For customers without a portable generator but want to protect their home from a surge.
- Meter-based surge protection
- Advanced plug-in surge suppressors to keep home electronics safe during a surge
- Manufacturer's Warranty that covers repair or replacement of connected devices or appliances in the event of equipment failure
Premium - $8.00 PER MONTH
Behind the meter transfer switch that provides a connection to your portable generator.
- Meter-based surge protection
- 20’ Extension Cord included
- Manufacturer's Warranty that covers repair or replacement of appliances in the event of equipment failure
Ultimate - $9.00 PER MONTH
Behind the meter transfer switch that provides a connection to your portable generator.
- Meter-based surge protection
- 20’ Extension Cord included
- Plug in surge suppressors to keep electronics safe during a surge
- Manufacturer's Warranty that covers repair or replacement of connected devices or appliances in the event of equipment failure.
Program Eligibility
- Single family homes with 200 AMP electric service or less
- Homes with outside meters and no electric service restrictions
- Three-pronged grounded outlets required throughout home
- Mobile home and Solar Power customers are not eligible
- Must be current on UI bill
- Check your generator for compatibility here: GenerLink Compatible Generator Guide
For additional information, check out our Shield&Connect Brochure.
Claim Information
If there is damage caused by a power surge, the repair or replacement of your connected appliances and/or electric equipment is covered by the manufacturer's warranty.
View our Warranty Terms & Claim Procedures.
For additional warranty questions please contact our Customer Care at 1.800.722.5584.