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Start Service

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Unfortunately, your Start Service request was not submitted successfully. Please contact Customer Care at 800.722.5584 for further assistance.

* Required information

Service Location

Before you begin to set up service at a new address, please review the information below.

ID Required

Residential customers are required to provide a Social Security number. In the event that a residential customer's Social Security number is not able to be verified, additional steps will need to be taken to secure service.

I don't have a social security number

New Service Location

First, do you have a meter number for your address?.

Yes, I have the meter number No, I do not have the meter number

The United Illuminating Company
Standard Service Generation Rates
Effective January 1, 2021
Rate
R
Description	Residential
Rate c/kWh	8.6672
RT
Description	Residential (Time-of-Day)
On-Peak Rate c/kWh	11.2284
Off-Peak Rate c/kWh	7.7284

The United Illuminating Company
Standard Service Generation Rates
Effective January 1, 2020
Rate	Description	Rate c/kWh	On-Peak Rate c/kWh	Off-Peak Rate c/kWh
R	Residential	8.6672
RT	Residential (Time-of-Day)		11.2284	7.7284

* Required information

Customer Information

First Name Last Name Phone Email Confirm Email Date of Birth

Preferred method of contact

Do you have a Social Security Number?

Yes

Social Security Show SSN

You will need to supply photocopies of 2 forms of identification listed below.

Photocopies must be faxed or emailed within 15 days.

Fax: 866.421.0270

Email: posid@uinet.com

Two of the following:

Current valid driver's license
Current valid State-issued ID
Passport issued by the United States or a Foreign Government
Resident Alien Card or an Alien Registration Card issued by the United States Immigration and Naturalization Service
Other valid federal, state or municipal ID Number

Or one of the above and one of the following:

Work ID
Birth Certificate
School ID
Consular Card

Do you have a different mailing address?

Yes

Street Address Apartment or Unit # City State

Zip Code

Minimum 5 digits

Additional Authorized Adults

I would like to authorize an additional party to this account who will be permitted to make inquiries and changes on my behalf

First Name Last Name Relationship

Donate to Operation Fuel

Consider making a tax-deductible donation to the Operation Fuel program. The amount you select will be added to your bill each month. We'll match 50% of your contribution, up to $25,000.

For more information or to donate directly please visit the Operation Fuel website or call 860.243.2345

Monthly Donation:

Privacy

Would you like UI to keep your account information confidential from alternate electric suppliers?

Please do not share my account information with electric suppliers.

I would like UI to share my account information with electric suppliers.

What are alternate suppliers?

FAQs

Will I need to be home when service is started?
Will I need to be home when service is started?
UI is able to start service remotely for the majority of customers. In the event that your presence is required to start service, UI Customer Care will contact you to arrange an appointment.
Why is “same day” not available to start service?
Why is “same day” not available to start service?
Your new address may require additional research prior to starting service in your name. Please select the earliest available date in our system.
I have already moved in, what start date do I select?
I have already moved in, what start date do I select?
In the event that you have already moved in, please select the earliest available date in our system.
Does UI check credit to start service?
Does UI check credit to start service?
No, UI does not check credit to start new service. UI will verify identity using the documentation you provide during the move in process.
What is UI’s service territory?
What is UI’s service territory?
UI provides electrical service to Ansonia, Derby, East Haven, Hamden, Milford, New Haven, North Branford, North Haven, Orange, West Haven, Woodbridge, Bridgeport, Easton, Fairfield, Trumbull, Shelton and Stratford

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Start Service

Thank you for contacting us.

Thank you for contacting us.

Service Location

What if I can't provide a social security number?

You will need to supply photocopies of 2 forms of identification listed below.

Two of the following:

Or one of the above and one of the following:

First, do you have a meter number for your address?.

Service Information

Choose your rate

UI Standard Service Generation Rates

You will need to supply photocopies of 2 forms of identification listed below.

Two of the following:

Or one of the above and one of the following:

Donate to Operation Fuel

FAQs

Will I need to be home when service is started?

Why is “same day” not available to start service?

I have already moved in, what start date do I select?

Does UI check credit to start service?

What is UI’s service territory?

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