FAQs

• Will I need to be home when service is started?  

  Will I need to be home when service is started?

  UI is able to start service remotely for the majority of customers. In the event that your presence is required to start service, UI Customer Care will contact you to arrange an appointment.

• I have already moved in, what start date do I select?  

  I have already moved in, what start date do I select?

  In the event that you have already moved in, please select the earliest available date in our system.

• Why is “same day” not available to start service?  

  Why is “same day” not available to start service?

  Your new address may require additional research prior to starting service in your name. Please select the earliest available date in our system.

• Does UI check credit to start service?  

  Does UI check credit to start service?

  No, UI does not check credit to start new service. UI will verify identity using the documentation you provide during the move in process.

• What is UI’s service territory?  

  What is UI’s service territory?

  UI provides electrical service to Ansonia, Derby, East Haven, Hamden, Milford, New Haven, North Branford, North Haven, Orange, West Haven, Woodbridge, Bridgeport, Easton, Fairfield, Trumbull, Shelton and Stratford