UI Alerts is a service that allows you to receive important information for your home or business. Alerts available at this time include:
Outage Alerts: receive information when a power outage occurs including our estimate of when the power will be restored.
Payment Alerts: receive a text when your payment has posted to your account.
Please sign up for UI Alerts so you can get the information you need the way you want it.
There are a few different scenarios that can cause a user not to receive a registration text message.
Unsupported mobile carrier: At this time, UI Alerts is supported by major mobile phone carriers and most others. US Cellular currently does not support sending text messages longer than 160 characters from company "short codes" such as 839884. We are continually looking for ways to enhance UI Alerts and anticipate adding more mobile carriers in the future.
Text messaging blocked: If your mobile carrier is supported, you may have a setting on your mobile phone's account that is blocking incoming text messages. Please contact your mobile provider to ensure that text messaging is enabled.
Short code messaging blocked: If your mobile carrier is supported, you may have a setting turned on for your phone's account that is blocking short code messages. Short code messages are any messages that come from a short number such as 839884. Please contact your mobile carrier to change your account setting to allow short code messaging.
Yes, you can add up to five contacts for each type of delivery method. (text message, email, and/or voice message)
Yes. You can sign up to receive UI Alerts for each account in your name. Please set your contact information and preferences for each account.
You will receive a text asking you to select the account you want to view. For example, “reply 1 for 123 Main St, reply 2 for 456 Maple St.”
There is no limit to the number of accounts you can have for texting.
Your text message will read “no payment due at this time.”
UI Alerts will be delivered from the following numbers or email addresses:
Text message: 839884
Voice message: 800.722.5584
UI Alerts are an automated service and the email address that delivers alerts is not monitored. There are several links provided in the email alert that you can use to contact us.
Changing or Ending Your UI Alerts Communications
When you move, you will have a new UI account number for your new address. If you'd like to receive alerts at your new location, please sign up with your new UI account number to receive UI Alerts.
Before you change your cell phone number, text STOP to 839884 to stop receiving all UI Alerts at that number. You can also log in to your online account and update your new cell phone number.
Text STOP to 839884 to stop receiving UI Alerts by text message at that number. You can also log in to your online account and remove your contact information.