UI Matching Payment Plan

If you are not receiving your email notification that your bill is ready, please check your spam/junk folder to ensure your email client is not blocking our email notification.  Also, check that your bill preference setting is set for eBill, not paper bill.

Once you activate eBill for a UI account in your profile, you can add bank information and schedule recurring payments against any bank account in your My Account profile.  See How do I add or change bank account information? for more information and instructions on adding bank information.  Payment via credit or debit card is not available using My Account.

To add a UI Account to your My Account profile, see How do I add a UI account to my profile?

There are no fees to set up or make recurring payments.

When eBill is active, you will no longer receive bills by mail for that account. My Account will send you an email each month informing you that your bill is ready for viewing online.

When you set up recurring payments, payments for future bills will be created automatically.  To pay your current bill, you must schedule a payment separately.  See Can I pay my bill without any payment fees?  for instructions.  You will not receive notifications when payments are created for a particular bill.

To set up recurring payments:

• Login to My Account
• If you have multiple UI accounts, select any account to display
• Click the ‘Billing’ tab
• Click the ‘Payment’ Tab within the ‘Billing’ tab
  • Click 'Add Recurring Payment'
• Select the UI and bank accounts to use for making payments
• Select payment options
• Click the Submit button

Payments can be scheduled up to and including the due date on your bill. Payments will be processed after business hours on the payment date, and appear on your account the following business day.

To update your payment information, please perform the following steps:

• Please sign-in to My Account and click on the “Billing Tab"
• Select "Payments" from the top menu bar
• Scroll and select "View Payment Accounts"
• Delete your method of payment (Bank/Credit Card)
• Add your new credit card and/or bank account information

Please note: Any recurring payment profiles must also be updated to reflect the changes.

If you've forgotten your user id or password, go to the login page for My Account. In the My Account login box (on the left) select the "Forgot User Id" or "Forgot Password" link. You'll be asked to enter information to validate you are the account holder.

Once your identity has been verified, an email will be sent to your email address with your requested information.

If you've forgotten your user id or password, go to the login page for My Account. In the My Account login box (on the left) select the "Forgot User Id" or "Forgot Password" link. You'll be asked to enter information to validate you are the account holder.

Once your identity has been verified, an email will be sent to your email address with your requested information.

Emails are sent instantly; if you have not received the email with your Username yet, check your spam folder.

If you are not receiving your email notification that your bill is ready, please check your spam/junk folder to ensure your email client is not blocking our email notification.  Also, check that your bill preference setting is set for eBill, not paper bill.

To update your payment information, please perform the following steps:

• Please sign-in to My Account and click on the “Billing Tab"
• Select "Payments" from the top menu bar
• Scroll and select "View Payment Accounts"
• Delete your method of payment (Bank/Credit Card)
• Add your new credit card and/or bank account information

Please note: Any recurring payment profiles must also be updated to reflect the changes.

To change your My Account password log in to My Account and click on the "Profile" tab. Select the Change password option, enter your new password and click the update button.

Please note: Your new password must be at least six characters and use a mix of letters, numbers and characters. Passwords are case sensitive.

Reset password emails are sent instantly, if you have not received the reset password email yet, check your spam folder.

UI is able to start service remotely for the majority of customers. In the event that your presence is required to start service, UI Customer Care will contact you to arrange an appointment.

Your new address may require additional research prior to starting service in your name. Please select the earliest available date in our system.

In the event that you have already moved in, please select the earliest available date in our system.

No, UI does not check credit to start new service. UI will verify identity using the documentation you provide during the move in process.

UI provides electrical service to Ansonia, Derby, East Haven, Hamden, Milford, New Haven, North Branford, North Haven, Orange, West Haven, Woodbridge, Bridgeport, Easton, Fairfield, Trumbull, Shelton and Stratford