Pay by Phone

Customers can 800 CALL UI (800.722.5584) to make a payment any time using our automated phone system.

You can also get instant access to up-to-date account information without the need to speak to a representative!

If there is a need to speak with a customer representative, that option is available during normal business hours. Speak with a representative to get billing and account information, get information to sign up for paperless billing, learn about energy assistance programs, make payment arrangements, enroll in the budget payment plan, and more.

Please note:

  • You will need your 14 digit account number and the ZIP code of your mailing address.
  • You will be charged a convenience fee by our payment provider for using this service. UI does not receive any portion of this convenience fee. 

Convenience Fee by Account Type:

  • Residential Accounts: $3.95
  • Commercial Accounts: $6.50

The convenience fee will be the same regardless of the amount paid.