Enrolling in My Account allows you to pay your UI bill at no charge using a checking or savings account. Credit or debit cards cannot be used to make payments from within My Account.
To enroll in My Account, you will need the following information from your bill:
- Account Number
- Customer Name Key
- Billing Address (where the bill is mailed to)
If you are a new UI customer, you cannot enroll until you receive your first bill. If you do not have a bill with your account number, send us an email via the Submit a Question, or contact us .
When entering your Customer Name Key, enter the information in capital letters, exactly as it appears on your bill. When entering your account number, do not include dashes or spaces.
If you get a message stating your account is already registered, contact us. Many customers have registered in the past to access UI's Bill Analyzer, and have forgotten their user id.
Once enrolled, you can add additional UI accounts to your profile.
Once you have enrolled and activated the E-bill option, you can add bank information and make online payments to any UI account in your profile immediately. Only payments from checking and savings accounts are possible through My Account. You cannot make payments using credit or debit cards through My Account.
If you choose to pay your bill online, you will stop receiving bills in the mail. Instead, you will receive an email notifying you when your bill is ready. You can still view and print your current and past bills from My Account.
Once you have your information ready, enroll.