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Service Location

Before you begin to set up service at a new address, please review the information below.

ID Required

Residential customers are required to provide a Social Security number. In the event that a residential customer's Social Security number is not able to be verified, additional steps will need to be taken to secure service.

I don't have a social security number

New Service Location

First, do you have a meter number for your address?.


  • Will I need to be home when service is started?  
  • Why is “same day” not available to start service?  
  • I have already moved in, what start date do I select?  
  • Does UI check credit to start service?  
  • What is UI’s service territory?