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Account Alerts

Now you have an easy way to stay informed about your account! You can choose which alerts you want to receive, just text REG to 839884 to register. Registration requires the last 4 digits of your social security number, your Tax ID, or your 14-digit account number.

Payment Alerts	Delinquent Balance Alerts	Arrears Forgiveness Program and Matching Payment Plan Alerts
If you’d like a text notification when your payment posts, simply text SUB to 839884 to sign up for our payment alerts. (Registration required, text REG to register).	If you'd like a text notification when your account balance is past due, simply text SUB to 839884 for our delinquent balance alerts for residential customers. (Registration required, text REG to register).	Stay on track and informed of important milestones such as enrollment confirmations, payment reminders, when a matching payment is applied to your account, and more! Simply text SUB to 839884 for our NEW Financial Assistance Alerts for residential customers. (Registration required, text REG to register).

Once you sign up

The first time you add a cell phone number, you’ll receive a text message to confirm your enrollment. Save this number to your contacts as “UI Alerts” for quick access.
You can stop receiving alerts at any time by texting STOP.
We do not charge for text messages; however, your wireless carrier may charge for text messaging and data rates. Check with your wireless carrier for details.

General

What are UI Alerts?

UI Alerts is a service that allows you to receive important information for your home or business. Alerts available at this time include:

Outage Alerts: receive information when a power outage occurs including our estimate of when the power will be restored.

Payment Alerts: receive a text when your payment has posted to your account.

Will I automatically receive UI Alerts, or do I have to sign up?

Please sign up for UI Alerts so you can get the information you need the way you want it.

Why didn’t I receive a registration confirmation text message?

There are a few different scenarios that can cause a user not to receive a registration text message.

Unsupported mobile carrier: At this time, UI Alerts is supported by major mobile phone carriers and most others. US Cellular currently does not support sending text messages longer than 160 characters from company "short codes" such as 839884. We are continually looking for ways to enhance UI Alerts and anticipate adding more mobile carriers in the future.

Text messaging blocked: If your mobile carrier is supported, you may have a setting on your mobile phone's account that is blocking incoming text messages. Please contact your mobile provider to ensure that text messaging is enabled.

Short code messaging blocked: If your mobile carrier is supported, you may have a setting turned on for your phone's account that is blocking short code messages. Short code messages are any messages that come from a short number such as 839884. Please contact your mobile carrier to change your account setting to allow short code messaging.