UI Responding to Outages Across Its Service Territory

Company Advises: Full restoration will take several days

ORANGE, Conn. — August 4, 2020 (7 p.m. EDT) — United Illuminating, subsidiary of AVANGRID, Inc. (NYSE: AGR), is responding to outages across its service territory in the wake of Tropical Storm Isaias.

As of 7:30 p.m., approximately 119,000 customers were without service, as a result of more than 1,000 outage-causing events across all of the 17 towns and cities served by UI.

The company is advising customers that the restoration efforts already underway are likely to take several days, and customers who are currently without service should factor that into their planning.

The company reiterated that customers should stay far away from downed wires, which can be live and dangerous even if they show no signs of being energized. Customers are advised to keep kids and pets inside, and never drive over a downed wire. Always report any downed wires to UI at 800.722.5584 (800.CALLUI).

“We appreciate your patience as we follow our process to keep our crews, customers and communities safe. In anticipation of this weather event we brought in significant internal and contract resources, many who are already working to clear roads and restore power,” said Tony Marone, UI’s president and CEO. “We are aware that this event is particularly challenging for our customers who are working from home, or caring for children or the elderly.”

UI’s immediate concern in the aftermath of a storm is safety. UI and contractor crews are partnering with local authorities to clear hazards from roads and restore critical facilities such as hospitals and evacuation centers.

The next priority is fixing the backbone of the electrical system — transmission lines, substations, circuits, primary lines and issues affecting large groups of customers. Crews then turn their attention to smaller groups of customers, and finally shift their focus to restoring individual homes and businesses (this may begin while higher-priority work is underway).

Report an Outage:

To report an outage, visit uinet.com or call 800.722.5584 (800.7.CALL.UI). Customers can also report outages using the company’s new mobile app, available from the Apple Store and Google Play. Or, they can report outages via UI’s mobile alerts system: text “OUT” to 839-884 (TEXT-UI). Registration is required.

Outage Alerts:

Sign up for free Outage Alerts at uinet.com to be notified by text, email or phone when you lose service and for restoration updates. Or, sign up for free text alerts by texting “REG” to 839-884 (TEXT-UI).

Additional Information:

Storm relief resources can be found by calling Connecticut’s InfoLine at 2-1-1, or by visiting www.211ct.org.

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