United Illuminating Expects to Restore Service to Virtually All Customers by Midnight




United Illuminating Expects to Restore Service
to Virtually All Customers by Midnight

Fresh Crews Roll Out to Join Final Push for Restoration


ORANGE, Conn. — January 21, 2019 (12 p.m. EST) — United Illuminating, a subsidiary of AVANGRID Inc. (NYSE: AGR), announced today that it expects to have power to virtually all customers by midnight tonight.

Since the weekend storm, which brought a wintry mix of snow, freezing rain, wind and ice to the region, UI has restored approximately 23,000 customer outages and addressed hundreds of downed wires and safety issues. As of noon Monday, approximately 4,500 customers remained without service, more than half of them in Hamden.

The company noted that outages continued to mount throughout the day Sunday, well after the precipitation had passed and the temperatures had dropped. Of the outages still affecting customers on Monday morning, approximately half the outage events occurred after 5 p.m. Sunday.

Monday morning, fresh crews rolled out to provide relief for the UI and contract personnel who worked overnight in the bitter cold; the company said it expected to have nearly 400 restoration personnel in the field during the day.

Any customers still without service should call 800.722.5584 to report their outages if they have not yet done so. UI can only restore power if the customer’s electrical system is intact and capable of safely receiving service. Customers with damage to the electrical system on their property should contact a licensed electrician so that service can be safely restored.

The company reminded customers to stay far away from downed wires and anything that might be in contact with them: They can be live and dangerous even if they show no sign of being energized. Before clearing storm debris, customers should look carefully for wires that may be hidden in brush, puddles or snow piles. They should never attempt to move a downed wire with a tool or by hand, or touch anything that might be in contact with one. It is also dangerous to drive over a downed wire. Report downed wires to UI at 800-722-5584. If there is an immediate danger, call 911.

For outage-related information, including outage maps, safety tips and additional resources, visit uinet.com and click “Outage Central.” To receive UI Outage Alerts, sign up at uinet.com. Or, text “REG” to 839-884 to get text alerts sent to your mobile phone.

Follow United Illuminating on Twitter and Facebook.

#  #  #



About AVANGRID: AVANGRID, Inc. (NYSE: AGR) is a leading, sustainable energy company with $32 billion in assets and operations in 24 U.S. states. AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving 3.2 million customers in New York and New England. Avangrid Renewables owns and operates 7.1 gigawatts of electricity capacity, primarily through wind power, with a presence in 22 states across the United States. AVANGRID employs approximately 6,500 people. AVANGRID supports the U.N.’s Sustainable Development Goals, received a Climate Development Project climate score of “A-,” the top score received in the utilities sector, and was awarded Compliance Leader Verification by Ethisphere, a prestigious third party verification of its ethics and compliance program. For more information, visit www.avangrid.com.  


About UI: The United Illuminating Company (UI) is a subsidiary of AVANGRID, Inc. Established in 1899, UI operates approximately 3,500 miles of electric distribution lines and 139 miles of transmission lines. It serves approximately 335,000 customers in the greater New Haven and Bridgeport areas of Connecticut. For more information, visit www.uinet.com.



Media Contacts: