Nearly 99% Of UI Customers Now Have Power-03.09.2018

03.09.2018  -  Nearly 99% of UI Customers Now Have Power

ORANGE, Connecticut — March 9, 2018 (3:30 p.m. EST) — Two days into the recovery from Wednesday’s nor’easter, just 1.4 percent of UI customers remained without electric service, United Illuminating said.

United Illuminating, a subsidiary of AVANGRID, Inc. (NYSE: AGR), said it would continue to work day and night until every customer is restored. As of 3 p.m., about 4,816 customers remained without service, out of a total of more than 30,000 customers who were affected by the winter storm that struck Wednesday.

“We’re proud of the tireless work by our restoration teams to bring back service to so many customers, but we realize there are still those who have been without power for nearly two days,” said Tony Marone, UI’s president and CEO. “We understand how disruptive this is to people’s lives, and we won’t stop working until everyone’s lights are back on.”

Hard work lies ahead, according to the company. Approximately 70 percent of the trouble spots that still have to be addressed are single-customer outages. Restoration teams will have to visit most of those sites and physically repair the downed trees and wires, broken poles and other damage. The company on Friday reiterated its previous warning that some customer outages could last several days.

In order to ensure that all outages are addressed, company officials urged customers who have not yet reported their outages to do so by calling 800-722-5584. Restoration teams can only reconnect service if the property’s electrical system is intact. Any damage on the property owner’s side must first be repaired by a licensed electrician. To learn more, visit Outage Central at and select “What’s Ours and What’s Yours.”

Customers should stay away from downed wires and anything that may be in contact with them. Report them to 800-722-5584.