UI Tracking Tropical Storm Hermine, Making Preparations-09.03.2016

09.03.2016  -  UI Tracking Tropical Storm Hermine, Making Preparations


ORANGE, CT — Sept. 3, 2016 – United Illuminating, subsidiary of AVANGRID, Inc. (NYSE: AGR), is monitoring weather forecasts and making preparations in advance of Tropical Storm Hermine, which could bring rain and strong winds to the region over the Labor Day weekend.

UI’s storm readiness team has already held planning meetings, and the company is preparing crews and equipment to ensure that adequate resources are in place to restore any downed lines or power outages that might occur as a result of the storm. If the need arises, the company can also call on resources from the other AVANGRID energy companies in New York and Maine, as well as regional mutual assistance partners.

Current forecasts call for Hermine to brush past the state as it makes its way up the Atlantic coastline, bringing rain and gusty winds on Sunday and Monday that could bring down trees and power lines. However, its exact path remains uncertain.

“We’ve been tracking Hermine closely for several days, and we’ve taken prudent steps to make sure our crews and equipment are ready,” said Joseph D. Thomas, UI’s vice president for Electric System operations. “We plan and prepare for major storms all year long, and routinely participate in statewide storm drills. Should this storm affect Connecticut, we will work with our contractors and other partners to restore service as safely and effectively as possible.”

Customers are urged always to be prepared for the possibility of severe weather. The 2016 Atlantic Hurricane season got underway June 1 and continues through Nov. 1, but major storms are a possibility year-round. Here are some things customers can do to protect themselves and their families.

Before a Storm:

  • Sign up for Outage Alerts. We’ll let you know when we are aware of a power outage affecting your area, provide an estimated restoration time (when available) and send confirmation when service is restored. Text “REG” to 839-884 to sign up for alerts on your mobile phone. Or, register at uinet.com to choose text, phone or e-mail alerts.
  • If you rely on life-sustaining equipment that operates on electricity, call UI at 800-722-5584 before the storm to register as a life-support customer.
  • Keep handy flashlights, candles, matches, a first-aid kit, a battery-operated radio or TV, a manual can-opener and a battery-operated clock. Stock up on fresh batteries.
  • Fill containers with drinking water and keep a supply of canned or dried food, as well as any medications you need. (Don’t forget to check expiration dates.)
  • Have at least one phone that’s not dependent on electricity. Remember: Cordless phones won’t work during a power interruption.
  • Charge your mobile phone so you can report outages or emergencies. Store key contacts in memory, and keep a paper copy for backup.
  • Visit the Storm Center at uinet.com to track current outages on our Outage Map and Town Outage List. You can also learn about our process for restoring power on the Restoration Priorities page, get safety information and more.
  • If you have a home generator, be sure it is installed by a licensed electrician. The generator must be connected to your home’s wiring through a special transfer switch to ensure that the house wires are isolated from the utility wires so that power lines cannot be energized by your generator.

If You Lose Service:

  • Report outages to UI by calling 800-722-5584 (800-7-CALL-UI).
  • Always assume downed power lines are live and dangerous, and be mindful of natural gas odors. Report them to and call 911 if there is immediate danger.
    • UI: 800-722-5584 (800-CALL-UI)
    • Southern Connecticut Gas: 800-513-8898
    • Connecticut Natural Gas: 866-924-5325
  • Listen to a battery-powered radio for weather and power restoration updates.
  • Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, DVD players, computers) to prevent possible damage when power is restored. This may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.
  • Don’t use a natural gas or propane range to heat your home, and never use outdoor grills or stoves indoors.
  • Keep refrigerators and freezers closed. For information about food safety, visit http://www.foodsafety.gov/keep/charts/refridg_food.html

After Power Is Restored:

  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • If a basement or home was flooded, have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting your electric and natural gas utilities to have services turned on.
  • Replenish any emergency supplies used during the storm.


About AVANGRID: AVANGRID, Inc. (NYSE: AGR) is a diversified energy and utility company with more than $30 billion in assets and operations in 25 states. The company operates regulated utilities and electricity generation through two primary lines of business. Avangrid Networks includes eight electric and natural gas utilities, serving 3.1 million customers in New York and New England. Avangrid Renewables operates 6.3 gigawatts of electricity capacity, primarily through wind power, in states across the United States. AVANGRID employs 7,000 people. The company was formed by a merger between Iberdrola USA and UIL Holdings Corporation in 2015. IBERDROLA S.A. (Madrid: IBE), a worldwide leader in the energy industry, owns 81.5% of AVANGRID. For more information, visit www.avangrid.com.

About UI: The United Illuminating Company (UI), established in 1899, is engaged in the purchase, transmission, distribution and sale of electricity and related services to approximately 328,000 residential, commercial and industrial customers in the greater New Haven and Bridgeport areas of Connecticut. UI is a subsidiary of AVANGRID, Inc. (NYSE: AGR). For more information, visit www.uinet.com.