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AVANGRID, Inc. is the provider of certain administrative and operational services to UI including the intake of claims on behalf of UI. AVANGRID, Inc. and UI are both wholly-owned subsidiaries of AVANGRID.
We understand that you have suffered a loss and that you believe we may be responsible. If we are responsible, we are sorry and we want to promptly and fairly compensate you for your loss. To evaluate your claim, we must determine how the incident happened, whether or not we caused it, the extent of the damages, and what the law considers fair compensation.
In general, we are not responsible for damages that are caused by your use of electricity on your premises, or that are the result of forces beyond our control, such as unplanned service interruptions. For example, in most instances we are not responsible for power outages or voltage fluctuations caused by weather-related conditions (such as lightning, hail, or wind) or other acts of nature, or accidents beyond our control (such as automobiles striking poles) that cause your loss. However, if you experience a power outage of 120 consecutive hours or more, you will automatically receive a Daily Outage Credit of $25 for every 24 hour period you remain without power after the initial 96 hours. In addition, if you experience a power outage for 96 consecutive hours, you may also be eligible for a Spoilage Compensation Credit of $250 to help replace spoiled food or medicine. Complete the claim form to apply for the spoilage compensation. You may also use the claim form to apply for the Daily Outage Credit if you feel you were without power for the required amount of time and did not receive the automatic credit.
It is our policy to respond to claims promptly and fairly. We evaluate each claim based on the information you provide and investigate case-by-case (which may involve the review of records, interviews of employees or witnesses, and a technical evaluation). This can take some time depending on the complexity of the incident and the quality of information you provide.
Our goal is to reach a decision on your claim within 30-45 business days of receipt of your completed claim form. However, if there are complex issues involved or if we need additional information, the process may take longer. When our investigation is complete, we will notify you in writing with our conclusion. If during this process you have any questions, call 866.577.3787.
Our determination of liability and any resulting payment for damages will be based using the information you provide, as well as any follow-up information we may gather from our own investigation. Based on this information, we will determine our responsibility for damages, if any, under applicable legal standards.
You also have a responsibility in this process. You should retain copies of all receipts so you can provide full and accurate documentation of any loss or damage suffered. Generally, if we are responsible, we will pay the repair costs or the fair market value of an item based on its age and condition. We will pay damage claims only when there is clear evidence that we were negligent.
You must also mitigate your damages, which means that you have the duty to try to minimize the loss (such as obtaining ice to prevent food spoilage during extended outages) and to make sure that losses or expenses incurred because of an incident (such as storage costs, car rentals, wage loss, etc.) are not accumulating needlessly and that they are reasonable in relation to the loss.
You can help us to quickly process your claim by completing the claim form as thoroughly as possible. You may be asked to provide photographs as appropriate, and complete and accurate supporting documentation, such as:
For Personal Injury
For Lost Wages
For Food Spoilage (unrelated to an outage lasting 96 hours following a storm)
For Medication Spoilage (unrelated to an outage lasting 96 hours following a storm)
For Property Damage
For Lost Revenues
You may wish to refer your claim to your insurance company. The insurer may be able to reimburse you for losses without an investigation. If so, your insurer and we can then determine whether or not we have any responsibility for the damages and, if so, agree on the amount due.
Please complete the Property and Casualty Claim Form below, adding each item to be included with your claim.
Are you filing for the 96 Hour Spoilage Compensation Credit?
If you are filing for the 96 Hour Spoilage Compensation credit, would you prefer to receive compensation via check or a bill credit?
Are you applying for the $25 Daily Outage Credit?
Other Losses: (lost wages, lost revenue, medical expenses, etc.)
If we have questions regarding your claim, how would you like to be contacted?
Please allow 30 - 45 business days for processing. We will notify you of our decision once the review process is complete.
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