Help With Bill

We strive to provide you with reliable and essential energy delivery.

Our work doesn’t stop there—we also have many services designed to meet the variety of needs you or your family members may have. In addition, there are a variety of state programs that may be able to provide you with financial assistance with your utility bill.

UI Assistance Programs

UI Payment Plans & Options

UI will work with you if you are having trouble paying your electric bill. We offer convenient payment plans, and our budget billing option allows you to pay a fixed amount each month. Call our Customer Care Center at 800 7 CALL UI (800.722.5584and the automated system will assist you in setting up payment arrangements or you can speak one of our Customer Care representatives during normal business hours.

Criteria for Arrangements:

State Assistance Programs

Community Action Agencies

Community Action Agencies (CAA) are intake centers for energy assistance applications and assist you with finding financial assistance for your energy bills. In addition to heating assistance and weatherization, some CAAs provide employment and training, food pantries and mature adult services. Visit to find a local Community Action Agency.

Energy Efficiency Programs and Rebates

UI offers a variety of energy efficiency programs and rebates to help you manage your energy costs. Start with Energy Analyzer and get targeted energy efficiency information, advice and support to help you achieve savings.


Factors Impacting Your Bill

There are several factors that can affect your electricity bill each month. Electric rates and usage factors can and do impact the amount you pay each month on your electric bill. A change in any of these factors can impact your bill, resulting in a higher or lower electric bills. However, that is the simple answer, but to fully understand why your bill is higher or lower, you need to know what these factors are and their impact to your monthly bill:


Rate Factors

The fossil fuels that are used to generate electricity - coal, oil, natural gas - have all increased significantly in price since our existing supply contract was signed three years ago. Those price increases will play a major role in the final cost of the new supply contract.


UI rates are adjusted approximately every six months to account for changes in the cost of the electricity we supply. The new rates are approved by the PURA, the regulatory agency that oversees aspects of the company’s operation. A change in your rate class, one of the two factors that combine to determine your monthly bill, would change your bottom line.


UI’s rates are seasonal and therefore change based on the time of year. The rate during the summer period (June-September) is greater than that of the winter period (October-May).


If you are on one of UI’s time of day rates, a change to when you use electricity will impact your bill. The rate for on-peak hours (noon – 8 PM Monday - Friday) is greater than off-peak hours. By using more electricity during on-peak hours, you are paying a higher rate for that electricity.


Because your usage, and amount owed are averaged, bills in the summer are lower than expected, and bills during cooler months may be higher than expected.

Usage Factors

The number of days on the invoice (i.e. the billing period) is greater or less than normal. There can be as much as an eight (8) day difference in the number of billing days on an invoice. As a result, the amount of electricity consumed for that billing period may be greater or less than normal.


Both in the summer and winter months, the weather drives a portion of your bill. The more your heating or cooling system operates, the higher the energy usage, and the higher the bill.


Changes to your home’s thermostat settings, the number of people living at your home, and vacations will affect your electricity usage. Adjusting the setting of your thermostat by a few degrees will cause the amount of electricity you use to change.


Are you on a UI time of day rate?  A shift to your pattern of use will cause your bill either to rise or fall as the cost per kWh swings to on or off peak rates.


Home renovations (e.g. additions), changes or additions to home appliances, and changes to your homes heating and cooling systems can have a significant impact on your electricity consumption.