Help with Bill
Whether you need help understanding your bill, managing your energy use, accessing financial assistance, or finding special services, we offer a variety of resources to help.
Understand your bill
Learn what makes up your bill and check out the tools to better manage your energy use.
Assistance programs
Find financial assistance programs and see if you qualify.
Protections & financial plans
Explore seasonal/medical protections and flexible payment options.
Resources & events
Access helpful tools, webinars and community resources.
Rebates & rewards for efficiency
Boost your energy efficiency with rebates and programs.
Understand your bill
Knowing what you’re paying for is the first step to finding ways to save and avoid surprises in your monthly bill. From rates to tools to help you manage your use, check out our resources:
Understand your bill
Access our Understand Your Bill page and learn more about the sections that make up your bill. For an extra breakdown of your bill, check out our sample bill. To view your actual bill, simply log in to My Account.
Understand your energy use
Your energy use has a major impact on your bill. Visit our page for tips and tools to reduce it, or head straight to Energy Analyzer, our main tool for tracking your usage down to the day.
Home Energy Solutions-Income Eligible (HES-IE)
HES-IE provides valuable weatherization measures to help renters and homeowners reduce their energy bills by making their homes more energy efficient. This program provides services to income-eligible electric, natural gas, propane and oil heat customers.
Financial assistance programs and eligibility
From assistance programs to community resources, explore options that can help with your bill.
About financial hardship
You may qualify for financial hardship status. To see if you qualify, contact us at 800.722.5584 or find and contact your local Community Action Agency (CAA) at cafca.org
You automatically qualify if you receive certain State benefits such as:
- SSI – Disability/Supplemental Security Income
- TANF – Temporary Assistance for Needy Families
- SAGA – Standard Administered General Services
- WIC – Woman, Infants and Children
- SNAP – Supplemental Nutrition Assistance Program
Please note:
- You’ll be asked to provide documentation of public benefits when you contact us or your local CAA.
- If you don’t receive state benefits, you may still qualify based on your income.
- To be eligible for income-based assistance programs, your household income must be at or below 60% of the state median income:
How much money can you make to be at or below 60% of the state median?
| Family Size | Income Level |
| 1 | $47,764 |
| 2 | $62,460 |
| 3 | $77,157 |
| 4 | $91,854 |
| 5 | $106,550 |
| 6 | $121,247 |
| 7 | $124,002 |
| 8 | $126,758 |
Documentation of the following is all that is needed when you call us or your local Community Action Agency (CAA):
- Unemployment history printout
- Employed
- Weekly - last 4 paystubs
- Biweekly - last 2 paystubs
- Monthly - last paystub
- Self-employed (most recent year 1099 Tax Form)
- Social Security verification letter
- Child support, pension, retirement or other statement
Our assistance programs
Low-Income Discount Rate
The Low-Income Discount Rate (LIDR) helps make your electric bill more affordable by providing a discount on your monthly charges. If you qualify you can receive a reduced rate on your bill.
Matching Payment Program
For customers who qualify for the Matching Payment Program (MPP), we will match every dollar you pay and every dollar you receive from the Connecticut Energy Assistance Program (CEAP) or other programs.
State assistance programs
Connecticut Energy Assistance Program
The Connecticut Energy Assistance Program (CEAP) is a federally funded program that helps low-income households pay part of their winter heating bills. Participants are still required to pay the remaining portion of their bill. Apply via a Community Action Agency (CAA).
211 Infoline
Dial 211 for free, 24/7 access to community services, referrals to human services and crisis intervention anywhere in Connecticut. Multilingual and TDD services are available.
Generation Power CT
Generation Power CT (formerly known as Operation Fuel) provides emergency energy and utility assistance to households in Connecticut that are facing a financial crisis.
More ways to get help
Community Action Agencies (CAA) are intake centers for energy assistance applications and assist you with finding financial assistance for your energy bills. In addition to heating assistance and weatherization, some CAAs provide employment and training, food pantries and mature adult services. Visit cafca.org to find a local Community Action Agency.
- Connecticut Free or Reduced-price Meals
- Connecticut Housing Engagement and Support Services (CHESS)
- Head Start
- Medicaid or Access Health; HUSKY A, B, C, D
- Medicare Savings Programs (MSP)
- Refugee Assistance Program
- State Administered General Assistance (SAGA)
- State Supplement Cash Assistance
- Supplemental Nutrition Assistance Program (SNAP)
- Social Security Disability Income (SSDI)
- Supplemental Security Income (SSI)
- Temporary Assistance for Needy Families (TANF)
- Women, Infants and Children (WIC)
Protections for customers & financial plans
We offer seasonal and medical protections, as well as flexible payment arrangements to eligible customers.
Protections for customers
Winter Protection
Customers with Financial Hardship status are automatically eligible for Winter Protection. With this protection, we will not turn off your electricity from November 1 to May 1. Financial Hardship status must be renewed annually before it expires. To prevent service disconnection after May 1, contact us to set up a payment arrangement.
If you are interested in Winter Protection, contact us to see if you qualify for Financial Hardship status.
Medical Protection
The Medical Protection Program helps protect customers from having their service shut off if someone in the household has a serious or life-threatening medical condition.
Medical protections
Financial plans and payment arrangements
Avoid seasonal fluctuations and pay a stable monthly payment based on your energy use over the past year. Enroll in Budget Billing today!
We offer flexible payment arrangements for all customers needing assistance. These arrangements can be spread out up to 18 months for residential customers and six months for non-residential customers. Current payment arrangements may be renegotiated due to a change in financial circumstances per Conn. Agencies Reg. § 16-3-100(b)(3)(A).
These arrangements may be discussed confidentially by calling our Customer Care Center at 800.722.5584.
You may qualify for temporary suspension of collective action and disconnection of your electric service if you are called into duty during an active military conflict for the U.S. military.
Contact our team at 800.722.5584 to discuss options.
EN: If you are unable to reach a satisfactory payment arrangement with our customer representative, you may ask to speak with a company Review Officer. If you disagree with a Review Officer’s decision concerning a payment arrangement, you may appeal within five days to the Connecticut Public Utilities Regulatory Authority (PURA). If you disagree with PURA’s decision, you may request a hearing before PURA. During your appeal, your service will not be shut off, as long as you continue to pay your current and undisputed bill amounts during this period.
ES: Si no logra llegar a un arreglo de pago satisfactorio con nuestro representante de atención al cliente, puede pedir hablar con un oficial de revisión. Si no está de acuerdo con la decisión del oficial de revisión sobre el acuerdo de pago, puede apelar dentro de los cinco días al Ente Regulatorio de Servicios Públicos (Public Utilities Regulatory Authority, PURA) de Connecticut. Si no está de acuerdo con la decisión de PURA, puede solicitar una audiencia ante PURA. Durante la apelación, su servicio no se interrumpirá, siempre y cuando usted siga pagando los montos actuales de su factura que no estén en disputa durante este plazo.
Resources and events
Explore events, webinars and tools to learn more about available programs and services.
Come see us in-person
Sometimes, a face-to-face chat is just easier. Check out our upcoming community events—we’re here for you!
Webinars
Learn more about our Energy Solutions:
- Home Energy Solutions (HES) & Home Energy Solutions Income Eligible (HES-IE)
- Shared Clean Energy Facilities (SCEF)
- Energy Storage Solutions Program (ESS)
- Residential Renewable Energy Solutions Program (RRES)
Learn more about the Assistance Programs available to our customers, such as our MPP Matching Payment Program (MPP) and Flexible Payment Arrangements.
Fact sheets for assistance programs (English /Español)
- Matching Payment Program / Programa de Igualación de Pagos
- Struggling to Pay Your Energy Bill? /¿Tiene dificultades para pagar su factura de energía?
- Final Bill Collection/Cobro de la factura final
- Maintaining Your Electric Service/Mantener su servicio de electricidad
- Medical Protection/Dificultades Medicas
- Reducing Your Energy Usage / Reducir su consumo de energía
- Winter Protection/Protección para el Invierno
Rebates and rewards for efficiency
Whether it’s small steps to reduce your energy use or bigger investments in the energy future, we have tools, programs and rebates to help you make your home or business more efficient.
Our simple solutions
Residential rebates and programs
We offer residential rebates and programs to help you improve your home’s energy efficiency and better manage your energy use. If you qualify, you can access incentives and support based on your home, equipment and energy needs.
Energize CT
Additional energy efficiency resources and assistance, including energy assessments and rebates and incentives, can be found at energizect.com.
Clean energy programs
We’re committed to supporting clean, renewable energy projects for our customers. Learn about the programs and opportunities available to you.